Botsify and Chatwith are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customized plan for specific needs. It supports unlimited usage across all tiers and includes features such as human handover, analytics/insights, and email lead capture. However, it does not provide an AI email assistant. The pricing for Botsify is based on a POA (Price on Application) model for 1,000 tickets/chats.
Chatwith, on the other hand, has a more straightforward pricing structure with a cost of $24 per 1,000 tickets/chats. It offers three usage tiers: Free (50 messages per month), Standard (2,000 messages per month starting at $19 per month), and Business (3,000 messages per month starting at $59 per month). Chatwith includes analytics/insights and email lead capture but lacks human handover and an AI email assistant. This makes Chatwith a potentially more affordable option for smaller businesses or those with lower message volumes, while Botsify may be more suitable for larger enterprises requiring unlimited usage and human handover capabilities.
| Feature | Botsify | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Chatwith, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans to cater to different business needs.
All three platforms—Botsify, Chatwith, and My AskAI—offer AI customer support features that help automate responses and manage customer interactions. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their capabilities and efficiency.
Botsify's pricing plans range from $49 per month for a DIY setup to $149 per month for a done-for-you service, with custom plans available. Chatwith offers a free tier with limited messages and paid plans starting at $19 per month. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can help businesses evaluate the service before committing financially.
The AI price per 1,000 tickets or chats is a critical factor for businesses with high volumes of customer interactions. Chatwith charges $24 per 1,000 messages, while My AskAI charges $99. Botsify's pricing is on a per-quote basis, making it less transparent and potentially variable.
Botsify offers unlimited usage across all its plans. Chatwith's free plan allows 50 messages per month, with higher tiers offering up to 3,000 messages. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature, which may limit its effectiveness in more complex customer interactions.
All three platforms provide conversation analytics and insights, enabling businesses to track performance and optimize their AI interactions over time.
My AskAI is unique in offering an AI email assistant, which can help manage and automate email responses. This feature is not available in Botsify or Chatwith.
All three platforms support email lead capture, helping businesses gather contact information from potential customers during interactions.
Botsify offers unlimited content across all plans, while Chatwith's standard and business plans have a limit of 10,000,000 characters. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, ensuring that businesses can continuously expand their knowledge base without restrictions.
Botsify's plans vary from 2 to unlimited chatbots, depending on the plan. Chatwith offers 1 chatbot on its free and standard plans, and 2 on its business plan. My AskAI allows 1 chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, which could be a consideration for businesses looking for these specific features.
Chatwith integrates with websites, various file types, and services like YouTube. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing a broader range of content and knowledge management options.
Botsify integrates with popular platforms like Messenger, SMS, and Instagram. Chatwith supports integrations with Shopify, WooCommerce, Slack, and others. My AskAI offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, making it highly versatile.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Chatwith and My AskAI are not. In terms of support, My AskAI offers comprehensive support options, including priority support and a success manager for enterprise customers, which can be crucial for larger businesses.
Chatwith uses GPT-3.5 Turbo and GPT-4 models depending on the plan. My AskAI offers GPT-4o across all plans and provides access to other models like Claude and Gemini for enterprise users, offering more flexibility in AI capabilities.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionalities.
While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional support agent features, extensive integrations, and a unique AI email assistant. Its comprehensive support options and flexible AI models make it a versatile choice for businesses looking to enhance their customer support capabilities.
