Botsify and Chatling are both AI customer support tools designed to deflect support tickets and streamline customer interactions through automation. Botsify offers a range of usage tiers including "Do it yourself," "Done for you," and "Custom," all of which provide unlimited chats. Pricing for these plans starts at $49 per month for the DIY option, $149 per month for the "Done for you" service, and customized pricing for tailored plans. Botsify supports human handover and provides analytics and insights, as well as email lead capture, though it does not include an AI email assistant.
Chatling, on the other hand, offers a more tiered pricing structure with a free plan for up to 100 chats per month, a "Pro" plan at $35 per month for 5,500 chats, and an "Ultimate" plan at $99 per month for 20,000 chats. Chatling charges $16 per 1,000 tickets or chats. Unlike Botsify, Chatling does not support human handover but does include analytics and insights, as well as email lead capture. Both platforms aim to enhance customer support efficiency, but they differ significantly in their pricing models, chat limits, and the availability of human handover features.
| Feature | Botsify | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $16 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs. This summary provides an objective comparison of these three tools to help you understand their market positions and unique offerings.
All three platforms—Botsify, Chatling, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate and improve their customer service operations.
My AskAI stands out by offering AI features specifically designed for support agents, a functionality not provided by Botsify or Chatling. This can be a significant advantage for businesses aiming to enhance their support team's efficiency.
Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customized plan for larger needs. Chatling provides a free tier and two paid plans: Pro at $35 per month and Ultimate at $99 per month. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI includes a 30-day free trial for all plans without requiring a credit card.
Chatling charges $16 per 1,000 tickets/chats, while My AskAI's rate is $99. Botsify's pricing for this metric is determined on a per-application basis.
Botsify offers unlimited usage across all its plans. Chatling's tiers range from 100 chats per month in the free plan to 20,000 chats per month in the Ultimate plan. My AskAI's Essentials plan includes 200 conversations per month, Pro covers 1,000 conversations per month, and Enterprise offers unlimited conversations with a per-conversation fee beyond the set limits.
Both Botsify and My AskAI provide human handover capabilities, allowing seamless transition from AI to human agents. Chatling does not offer this feature.
All three platforms—Botsify, Chatling, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI includes an AI email assistant feature, which is not available in Botsify or Chatling. This can be particularly useful for businesses that rely heavily on email communication.
All three platforms offer email lead capture capabilities, helping businesses gather valuable customer information.
Botsify offers unlimited content across all its plans. Chatling's content limits vary from 500,000 characters in the free plan to 65,000,000 characters in the Ultimate plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
Botsify's plans range from 2 to unlimited chatbots. Chatling offers between 2 and 53 chatbots depending on the plan. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots.
None of the three platforms offer a hosted help center feature.
Chatling includes a chatbot flow builder, whereas Botsify and My AskAI do not offer this feature.
Botsify's content integration capabilities are not specified. Chatling integrates with websites, knowledge bases, files, and FAQs. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
Both Botsify and My AskAI are GDPR compliant, while Chatling is not.
Botsify is SOC-2 compliant, whereas Chatling and My AskAI are not.
Botsi
