Botsify and Chatbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan with a tailored price. All plans provide unlimited usage tiers, human handover capabilities, and analytics/insights. However, Botsify does not include an AI email assistant but does offer email lead capture.
Chatbase, on the other hand, has a more segmented pricing structure with a cost of $25 per 1,000 tickets/chats. It offers a free tier with 20 messages per month, a Hobby tier at $19 per month for 2,000 messages, a Standard tier at $99 per month for 10,000 messages, and an Unlimited tier at $399 per month for 40,000 messages. Unlike Botsify, Chatbase does not support human handover but does provide analytics/insights and email lead capture. Additional features like extra message credits, extra chatbots, custom domains, and the option to remove the "Powered By Chatbase" branding are available at additional costs.
| Feature | Botsify | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Chatbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Botsify, Chatbase, and My AskAI—offer AI customer support features. This core functionality allows businesses to automate responses to common queries, thereby reducing the workload on human support agents.
While Botsify does not offer AI features specifically designed for support agents, both Chatbase and My AskAI do. This makes Chatbase and My AskAI more versatile in supporting not just customers but also the support staff.
Botsify offers three pricing tiers: "Do it yourself" at $49/month, "Done for you" at $149/month, and a Custom plan. Chatbase provides a more varied pricing structure, starting with a Free plan and going up to $399/month for the Unlimited plan. Additional costs apply for extra message credits, chatbots, custom domains, and removing branding. My AskAI has three plans: Essentials at $60, Pro at $99, and an Enterprise plan that requires a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Botsify's pricing for handling 1,000 tickets or chats is not disclosed (POA), while Chatbase charges $25, and My AskAI charges $99. This makes Chatbase the more economical option for high-volume interactions.
Botsify offers unlimited usage across all its plans. Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited on the Enterprise plan. Additional conversations are charged at $0.10 each.
Both Botsify and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Chatbase lacks this feature, limiting its flexibility in handling complex queries.
All three platforms provide conversation analytics and insights, enabling businesses to analyze customer interactions and improve their support strategies.
My AskAI is the only platform among the three to offer an AI Email Assistant, adding an extra layer of automation for email-based support.
All platforms—Botsify, Chatbase, and My AskAI—support email lead capture, helping businesses gather customer information for follow-ups and marketing purposes.
Botsify offers unlimited content across all its plans. Chatbase has character limits ranging from 400,000 to 11,000,000 characters per chatbot, depending on the plan. My AskAI offers unlimited content for webpages and documents across all plans, with automatic updates.
Botsify offers 2 to unlimited chatbots depending on the plan. Chatbase ranges from 1 chatbot on the Free plan to 10 on the Unlimited plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Chatbase supports integrations with direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers a more extensive list, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify's integrations are not provided.
Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. Chatbase supports WhatsApp, Slack, Wordpress, and Zapier. My AskAI has a broad range of integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, mainly through Intercom and Zendesk.
All three platforms are GDPR compliant, but only Botsify is SOC-2 compliant. In terms of support, Botsify offers basic to
