Botsify and Chat Thing are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan for larger needs. It provides unlimited usage tiers across all plans, supports human handover, and includes features like analytics and email lead capture. However, Botsify does not offer an AI email assistant. Pricing per 1,000 tickets or chats is determined on a per-quote basis.
Chat Thing, on the other hand, has a more tiered pricing structure starting with a free plan that includes up to 80,000 message tokens per month. Paid plans range from $14 per month for the Basic plan to $299 per month for the Enterprise plan, with varying amounts of message tokens. Chat Thing also supports analytics and email lead capture but does not offer human handover or an AI email assistant. The cost per 1,000 tickets or chats is set at $13, making it a more predictable option for businesses looking to manage their support budgets.
| Feature | Botsify | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets, enhancing customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—Botsify, Chat Thing, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which the other two lack.
Botsify's pricing is tiered into "Do it yourself" at $49/month, "Done for you" at $149/month, and a customizable plan. Chat Thing offers a broader range of plans starting from Free to Enterprise at $299/month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
Botsify's pricing for AI per 1,000 tickets/chats is not openly provided and is determined on a POA basis. Chat Thing charges $13, whereas My AskAI charges $99 for the same service.
Botsify offers unlimited usage across all its plans. Chat Thing provides different tiers ranging from 80,000 to 120,000,000 message tokens per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Botsify and My AskAI support human handover, allowing seamless transitions between AI and human agents. Chat Thing does not offer this feature.
All three platforms—Botsify, Chat Thing, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions better.
My AskAI is the only platform among the three that includes an AI email assistant, adding an extra layer of automation for customer support.
All three platforms support email lead capture, facilitating the collection of customer information for follow-up and marketing purposes.
Botsify and My AskAI offer unlimited content limits, whereas Chat Thing's limits vary by plan, ranging from 600,000 to 120,000,000 storage tokens per month.
Botsify offers 2 to unlimited chatbots depending on the plan. Chat Thing ranges from 1 chatbot in the Free plan to unlimited in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions.
Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive, while My AskAI supports a broader range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify's content/knowledge integrations are not provided.
Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers a wide array of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. Only Botsify is SOC-2 compliant. In terms of support, Botsify and Chat Thing offer varying levels of support depending on the plan, while My AskAI provides web and email support for Essentials, priority support for
