Botsify and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsify offers three primary pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan with a personalized quote. All plans provide unlimited usage tiers. Key features include human handover, analytics/insights, and email lead capture, although Botsify does not include an AI email assistant.
Chaindesk, on the other hand, provides a more granular pricing structure based on message credits, with a cost of $13 per 1,000 tickets/chats. Their usage tiers range from a free plan with 100 message credits per month to an Enterprise plan with 100,000 message credits per month, priced at $499 per month. Chaindesk's plans also include human handover, analytics/insights, AI email assistant, and email lead capture. The Growth plan is priced at $25 per month, the Pro plan at $99 per month, and the Enterprise plan at $499 per month.
In summary, while Botsify offers unlimited usage across its plans with a focus on customizable service levels, Chaindesk provides a more tiered approach with specific message credits and a lower entry price point, along with additional features like an AI email assistant.
| Feature | Botsify | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Chaindesk, and My AskAI are all AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. These tools offer a range of features and capabilities aimed at enhancing customer support experiences through automation and artificial intelligence.
All three platforms—Botsify, Chaindesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of the support team.
Botsify offers three pricing tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan. Chaindesk's plans range from a free tier to an "Enterprise" plan at $499 per month, with intermediate plans at $25 and $99 per month. My AskAI offers "Essentials" at $60 per month, "Pro" at $99 per month, and an "Enterprise" plan with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The AI pricing per 1,000 tickets/chats varies significantly. Botsify's pricing is provided on application, Chaindesk charges $13, and My AskAI charges $99.
Botsify offers unlimited usage across all its plans. Chaindesk has a tiered system starting from 100 message credits per month in the free plan to 100,000 message credits per month in the Enterprise plan. My AskAI offers 200 conversations per month in the "Essentials" plan, 1,000 in the "Pro" plan, and unlimited in the "Enterprise" plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover and conversation analytics, providing essential tools for seamless customer support and performance insights.
Chaindesk and My AskAI both offer AI email assistants, whereas Botsify does not. All three platforms support email lead capture.
Botsify offers unlimited content across all plans. Chaindesk's content limits vary by plan, ranging from 20,000 words in the free plan to 300,000,000 words in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Botsify allows for 2 to unlimited chatbots depending on the plan. Chaindesk offers 1 agent in the free plan and up to 100 agents in the Enterprise plan. My AskAI provides 1 agent with two modes (public and private) in the "Essentials" and "Pro" plans, and unlimited agents in the "Enterprise" plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Botsify's integrations are not provided in detail. Chaindesk integrates with various platforms including Notion, Google Drive, and Slack. My AskAI offers extensive integrations with content and knowledge sources such as Google Drive, Notion, and Confluence, as well as end-user platforms like Zendesk, Intercom, and Slack.
All three platforms are GDPR compliant. Botsify is SOC-2 compliant, while Chaindesk and My AskAI are not. Support levels vary, with My AskAI offering priority support and success manager access in its "Enterprise" plan.
Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini in the "Enterprise" plan. All three platforms provide API access.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, extensive integrations, and flexible pricing plans with a generous free trial period.
