Botsify and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. It provides unlimited usage across all tiers and includes features such as human handover, analytics/insights, and email lead capture. However, Botsify does not offer an AI email assistant.
In contrast, Botsonic's pricing is structured around message volume, with a free tier for up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Botsonic includes analytics/insights, email lead capture, and an AI email assistant but does not support human handover. The cost per 1,000 tickets/chats for Botsonic is $41, while Botsify's pricing for this metric is determined on a per-request basis (POA). These distinctions highlight the different approaches and feature sets of each platform, catering to varied business needs and budgets.
| Feature | Botsify | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance. Each platform offers unique features, pricing, and capabilities, catering to different business needs.
All three platforms—Botsify, Botsonic, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency.
My AskAI stands out by offering AI features specifically designed for support agents, a capability not available in Botsify or Botsonic. This can enhance the productivity and effectiveness of human agents.
Botsify offers three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan with customized pricing. Botsonic has a Free plan, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. My AskAI provides three tiers as well: Essentials at $60, Pro at $99, and an Enterprise plan that's priced on application. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Botsonic charges $41, while My AskAI charges $99. Botsify's pricing is available on application, making it less transparent in this regard.
Botsify offers unlimited usage across all its plans. Botsonic's usage tiers range from 100 messages in the Free plan to 25,000 messages per month in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with additional charges for conversations beyond the limits.
Both Botsify and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Botsonic does not offer this feature.
All three platforms—Botsify, Botsonic, and My AskAI—provide conversation analytics and insights, helping businesses to monitor and improve their customer interactions.
Botsonic and My AskAI include AI email assistant features, whereas Botsify does not. This can be a significant advantage for businesses that rely heavily on email communication.
All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI systems.
Botsify offers unlimited content limits across all its plans. Botsonic's content limits vary by plan, with the Free plan allowing 1 million uploaded characters, the Professional plan 50 million, and the Enterprise plan 200 million. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Botsify allows 2 chatbots in the Do it yourself plan, 5 in the Done for you plan, and unlimited in the Custom plan. Botsonic offers 1 chatbot in the Free plan, 2 in the Professional plan, and 5 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the three platforms—Botsify, Botsonic, or My AskAI—offer a hosted help center.
Botsonic includes a chatbot flow builder, whereas Botsify and My AskAI do not. This can be useful for businesses looking to create complex, customized chatbot interactions.
My AskAI offers extensive integrations with various content and knowledge platforms, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsonic supports website and file integrations. Botsify's integration details are not provided.
Botsify supports integrations with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. Botsonic offers a broader range of integrations, including WhatsApp, Facebook Messenger, Telegram, Zapier, WordPress, Slack, Google Tag Manager, Google Chat, Calendly, Notion, Salesforce, SharePoint, OneDrive, and HubSpot (soon). My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms—Botsify, Botsonic, and My AskAI—are GDPR compliant, ensuring they meet European data protection standards.
Botsify and Botsonic are SOC-2 compliant, which indicates a high level of data security and privacy. My AskAI does not have SOC-2 compliance.
Botsify offers basic support for its Do it yourself plan and dedicated support for the Done for you and Custom plans. Botsonic provides email support for its Free and Professional plans, with priority email support and direct Slack access for its Enterprise plan. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for its Enterprise plan.
Botsonic uses GPT-4o mini and GPT-4o models. My AskAI offers GPT-4o for Essentials and Pro plans, with Enterprise plans having access to GPT-4o, Claude, and Gemini models. Botsify does not specify the AI models used.
All three platforms—Botsify, Botsonic, and My AskAI—provide API access, enabling businesses to integrate their AI systems with other applications and services.
