Botsify and Alphachat are AI customer support tools designed to deflect support tickets, streamlining customer service operations. Botsify offers three pricing tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan for larger needs. It supports unlimited usage across all tiers and includes features like human handover, analytics/insights, and email lead capture. However, Botsify does not include an AI email assistant. The pricing for 1,000 tickets or chats is provided on application (POA).
Alphachat, on the other hand, charges $370 per 1,000 tickets or chats. It offers two primary usage tiers: the Standard plan at €399 per month, which covers 3,000 tickets/chats, and an Enterprise plan with unlimited usage, which requires a customized pricing plan. Similar to Botsify, Alphachat includes features such as human handover, analytics/insights, and email lead capture, but it also lacks an AI email assistant.
Both platforms aim to enhance customer support efficiency, with Botsify focusing on flexible pricing and unlimited usage, while Alphachat provides a clear per-ticket pricing structure and caters to both standard and enterprise-level needs.
| Feature | Botsify | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $370 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Botsify, Alphachat, and My AskAI—offer AI customer support features. However, only Alphachat and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Botsify provides three pricing plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan. Alphachat's pricing starts at €399 per month for the Standard plan, with an Enterprise option available for customized needs. My AskAI offers more flexible pricing with Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly between the platforms. Botsify's pricing is available on request. Alphachat charges $370, while My AskAI offers a more competitive rate at $99.
Botsify offers unlimited usage across all its plans. Alphachat's Standard plan includes 3,000 conversations per month, with unlimited usage available in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and the Enterprise plan offers unlimited usage. Additional conversations are charged at $0.10 each.
All three platforms—Botsify, Alphachat, and My AskAI—support human handover, ensuring seamless transitions from AI to human agents when necessary.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Botsify or Alphachat. This can significantly enhance email-based customer support by automating responses and managing queries efficiently.
All three platforms support email lead capture, allowing businesses to gather and manage leads effectively.
Botsify and Alphachat offer unlimited content limits across their plans. My AskAI also provides unlimited webpages and documents across all its plans, with the added benefit of automatic updates.
Botsify offers 2 chatbots in the Do it yourself plan, 5 in the Done for you plan, and unlimited in the Custom plan. Alphachat provides 1 chatbot in the Standard plan and unlimited in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help center feature.
Alphachat includes a chatbot flow builder, enabling users to create and customize conversation flows. This feature is not available in Botsify or My AskAI.
My AskAI offers extensive content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Alphachat integrates with Floweditor, while Botsify does not provide detailed information on content/knowledge integrations.
Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. Alphachat supports Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
All three platforms are GDPR compliant. However, only Botsify is SOC-2 compliant, ensuring higher data security standards.
Botsify offers varying levels of support: basic support for the Do it yourself plan, and dedicated support for the Done for you and Custom plans. Alphachat provides virtual assistant, email, and ticketing support for the Standard plan, and dedicated account management for the Enterprise plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for th
