Botsify and Algomo are AI customer support tools designed to deflect support tickets and streamline customer service operations. Botsify offers three main pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable "Custom" plan. The platform supports unlimited usage across all tiers, with features including human handover, analytics/insights, and email lead capture. However, Botsify does not include an AI email assistant. The pricing per 1,000 tickets or chats is determined on a POA (Price on Application) basis.
Algomo, on the other hand, provides a more tiered pricing structure with three distinct plans: "Starter" at $9 per month for 100 bot conversations, "Pro" at $49 per month for 600 bot conversations, and "Scale" at $499 per month for 10,000 bot conversations. Algomo also includes human handover, analytics/insights, email lead capture, and notably, an AI email assistant. The cost per 1,000 tickets or chats is set at $125. This tiered approach allows businesses to choose a plan that scales with their needs, offering flexibility in managing customer support workloads.
| Feature | Botsify | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $125 | $99 |
| Usage Tiers | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Botsify pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Messenger SMS Website Telegram | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Botsify, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets by providing automated responses and assistance. Each tool offers unique features, pricing structures, and capabilities aimed at improving customer support efficiency.
All three platforms—Botsify, Algomo, and My AskAI—offer AI customer support features. However, while Botsify does not provide AI features specifically designed for support agents, both Algomo and My AskAI do, enhancing their utility for internal team support.
Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customized plan. Algomo’s plans start at $9 per month for the Starter plan, $49 per month for the Pro plan, and $499 per month for the Scale plan. My AskAI's pricing begins at $60 for the Essentials plan, $99 for the Pro plan, and a customized Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When comparing the AI cost per 1,000 tickets or chats, My AskAI charges $99, which is lower than Algomo's $125. Botsify's pricing for this metric is not disclosed and is available upon request.
Botsify offers unlimited usage across all its plans. Algomo’s usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transition to human agents when needed and offering valuable data for performance analysis.
Botsify lacks an AI email assistant, a feature available in both Algomo and My AskAI. However, all three platforms support email lead capture, aiding in customer acquisition and engagement.
Botsify offers unlimited content limits across all plans. Algomo’s character limits vary from 10 million in the Starter plan to 100 million in the Scale plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering significant flexibility in content management.
Botsify allows 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited chatbots in the custom plan. Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI supports 1 chatbot with 2 modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Botsify integrates with platforms like Messenger, SMS, and Instagram. Algomo supports integrations with Shopify, HubSpot, and Slack, among others. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, and several end-user platforms like Zendesk, Intercom, and Slack. All three platforms are GDPR compliant, but only Botsify is SOC-2 compliant.
Support levels vary across the platforms. Botsify offers basic to dedicated support based on the plan. Algomo provides live chat support, with priority support in the Scale plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a Success manager in the Enterprise plan. My AskAI also stands out with its use of advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan.
In conclusion, while all three platforms—Botsify, Algomo, and My AskAI—offer robust AI customer support features, My AskAI provides a comprehensive and flexible solution with competitive pricing, extensive integrations, and advanced AI capabilities, making it a strong contender in the market.
