AI customer support features comparison:Botsifyvs Aidbase

Overview of AI Customer Support Tools

Botsify, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features aimed at improving customer interactions through automation and AI capabilities.

AI Customer Support and Agent Features

All three platforms—Botsify, Aidbase, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall support experience.

Pricing Plans

Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a Custom plan with customized pricing. Aidbase’s pricing starts at $29 per month for the Standard plan, $99 per month for the Pro plan, and $399 per month for the Expert plan. My AskAI has three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The AI price per 1,000 tickets/chats is provided upon request for Botsify, $29 for Aidbase, and $99 for My AskAI. This makes Aidbase the most cost-effective option in terms of AI pricing per volume of tickets.

Usage Tiers

Botsify provides unlimited usage across all its plans. Aidbase’s usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover and Conversation Analytics

Both Botsify and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Aidbase does not provide this feature. For conversation analytics and insights, Botsify and My AskAI both offer this feature, whereas Aidbase does not.

AI Email Assistant and Lead Capture

Aidbase and My AskAI both include an AI email assistant, which is not available in Botsify. All three platforms offer email lead capture capabilities.

Content Limits

Botsify offers unlimited content limits across its plans. Aidbase's content limits vary from 2.5 million training characters per month in the Standard plan to 100 million in the Expert plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Botsify allows 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in the Custom plan. Aidbase offers 5 chatbots in both the Standard and Pro plans, and 50 in the Expert plan. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder.

Integrations

Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. Aidbase integrates with websites and offers Zapier for additional connections. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, while Aidbase and My AskAI are not. Support options vary, with Botsify offering different levels of support based on the plan, Aidbase not specifying its support options, and My AskAI providing web, email, priority, and dedicated support depending on the plan.

AI Models and API Access

Botsify does not specify the AI models it uses. Aidbase utilizes GPT-3.5 and GPT-4. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, My AskAI differentiates itself with AI features for support agents, extensive integrations, and comprehensive support options. While Aidbase offers competitive pricing for AI per ticket and Botsify provides unlimited usage, My AskAI's additional features and integrations make it a robust choice for businesses looking to enhance their customer support capabilities.