Pros and cons of usingBotsifyfor AI customer support

Overview

Botsify and My AskAI are both AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Both platforms offer AI-driven features, but they differ significantly in their capabilities, pricing, and integrations.

AI Customer Support Features

Both Botsify and My AskAI offer AI customer support features. However, My AskAI extends its AI capabilities to support agents, providing tools that can assist human agents in their tasks, which Botsify does not offer.

Pricing Plans

Botsify offers three pricing plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan. My AskAI provides three tiers as well: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan that is priced on application. Notably, My AskAI includes a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For Botsify, the AI price per 1,000 tickets or chats is determined on application (POA). In contrast, My AskAI charges a clear $99 for 1,000 tickets or chats, providing more transparent pricing.

Usage Tiers

Botsify offers unlimited usage across all its plans. My AskAI, however, provides tiered usage limits: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond these limits are charged at $0.10 each.

Human Handover

Both platforms support human handover, allowing conversations to be transferred from AI to human agents seamlessly.

Conversation Analytics/Insights

Both Botsify and My AskAI offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI includes an AI email assistant, a feature that Botsify lacks. This tool can help manage and respond to emails efficiently, adding an extra layer of support automation.

Email Lead Capture

Both platforms support email lead capture, enabling businesses to collect customer information for follow-up and marketing purposes.

Content Limits

Botsify offers unlimited content limits across all its plans. My AskAI also provides unlimited content limits for webpages and documents across all its plans, with the added benefit of automatic updates.

Number of Chatbots/Agents

Botsify's "Do it yourself" plan includes 2 chatbots, while the "Done for you" plan includes 5. The custom plan offers an unlimited number of chatbots. My AskAI’s Essentials and Pro plans include 1 chatbot with two modes (public and private), whereas the Enterprise plan offers an unlimited number of chatbots.

Hosted Help Centre

Neither Botsify nor My AskAI offers a hosted help centre feature.

Chatbot Flow Builder

Both platforms do not provide a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

Botsify's integrations are not specified. My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Botsify integrates with platforms like Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI offers a broader range of end-user integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and several social media platforms via Intercom/Zendesk.

Compliance

Both platforms are GDPR compliant. Botsify is also SOC-2 compliant, whereas My AskAI is not.

Support

Botsify offers varying levels of support depending on the plan: basic support for the "Do it yourself" plan and dedicated support for the higher tiers. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models Available

Botsify does not specify the AI models it uses. My AskAI uses GPT-4o for the Essentials and Pro plans and offers a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.

API Access

Both Botsify and My AskAI offer API access, allowing for custom integrations and extended functionality.

Conclusion

Both Botsify and My AskAI provide robust AI customer support solutions with unique features and pricing structures. My AskAI distinguishes itself with additional AI features for support agents, a transparent pricing model, and extensive integrations, making it a versatile choice for businesses seeking comprehensive AI-driven customer support.