Alphachat and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Alphachat charges $370 per 1,000 tickets/chats and offers two usage tiers: a Standard plan at €399 per month for up to 3,000 tickets and an Enterprise plan with customized pricing for unlimited usage. Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Zipchat, on the other hand, provides a more cost-effective solution at $86 per 1,000 tickets/chats, with multiple usage tiers ranging from the Starter plan at $49 per month for 500 replies to the Scale plan at $499 per month for 6,000 replies, and an Enterprise plan available on a price-on-application basis. While Zipchat also includes analytics, insights, and email lead capture, it lacks the human handover feature present in Alphachat. Both tools aim to enhance customer support efficiency, but they cater to different budgetary needs and operational scales.
| Feature | Alphachat | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $86 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Alphachat, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets, providing automated assistance to customers. Each platform offers unique features, pricing, and capabilities that cater to different business needs.
All three platforms, Alphachat, Zipchat, and My AskAI, offer AI customer support functionalities. However, only Alphachat and My AskAI extend AI features to support agents, enhancing their ability to manage and resolve tickets efficiently. Zipchat does not provide AI features specifically for support agents.
Alphachat offers two pricing plans: Standard at €399 per month and an Enterprise plan with customized pricing. Zipchat provides a broader range of plans starting from $49 per month for the Starter plan to $499 per month for the Scale plan, with an Enterprise option available upon request. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with custom pricing. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for potential users.
The cost per 1,000 tickets or chats varies significantly among the three platforms. Alphachat charges $370, making it the most expensive. Zipchat is the most affordable at $86, while My AskAI is priced at $99, balancing cost and features.
Alphachat's Standard plan supports up to 3,000 tickets per month, with unlimited usage for the Enterprise plan. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or Zipchat. This can significantly enhance email handling efficiency.
All three platforms support email lead capture, enabling businesses to gather potential customer data effectively.
Alphachat and My AskAI offer unlimited content limits across all plans. In contrast, Zipchat's content limits vary by plan, starting from 1,000 webpages in the Starter plan to 30,000 in the Scale plan.
Alphachat's Standard plan includes one chatbot, with unlimited chatbots available in the Enterprise plan. Zipchat offers two chatbots in the Starter plan, but details for higher plans are not specified. My AskAI provides one chatbot (with two modes: public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre as part of their services.
Alphachat includes a chatbot flow builder, a feature not available in Zipchat or My AskAI. This tool can help businesses design and customize chatbot interactions.
Alphachat integrates with Floweditor for content and knowledge management. Zipchat supports integration with websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Alphachat offers virtual assistance, email, and ticketing support for Standard plans, and a dedicated account manager for Enterprise plans. Zipch
