AI customer support features comparison: Alphachat vs Voiceflow
Alphachat and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a pricing structure of $370 per 1,000 tickets/chats, with usage tiers including a Standard plan at €399 per month for up to 3,000 tickets and an Enterprise plan with customized pricing for unlimited usage. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, though it does not support an AI email assistant.
Voiceflow, on the other hand, provides a more flexible pricing model with a "Price on Application" (POA) approach for tickets/chats. Its usage tiers range from a free Sandbox plan with 100k monthly AI tokens to a Teams plan at $625 per month for 10 million AI tokens, and an Enterprise plan with custom pricing for unlimited usage. Voiceflow also offers analytics and insights and email lead capture but lacks human handover and AI email assistant features. This positions Alphachat as a potentially more comprehensive solution for businesses that require direct human interaction capabilities, while Voiceflow offers scalability with a variety of usage tiers suited for different levels of AI token consumption.
Full breakdown: All available features and pricing
| Feature | Alphachat | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan |
Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited |
Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited |
Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited |
Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS |
Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA |
Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Alphachat, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—Alphachat, Voiceflow, and My AskAI—provide robust AI customer support features. However, Alphachat and My AskAI extend their functionalities to support agents, while Voiceflow does not offer AI features specifically for support agents.
Pricing Plans
Alphachat offers a Standard plan at €399 per month and a customizable Enterprise plan. Voiceflow provides a free Sandbox tier, with Pro at $50 per month, Teams at $625 per month, and an Enterprise option. My AskAI's pricing starts with Essentials at $60, Pro at $99, and Enterprise plans available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When comparing the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, whereas Alphachat charges $370. Voiceflow's pricing is provided on request.
Usage Tiers
Alphachat's Standard plan supports up to 3,000 interactions per month, with unlimited usage for Enterprise. Voiceflow's usage is measured in AI tokens, ranging from 100k to 10M monthly tokens depending on the plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in Pro, and unlimited in Enterprise, with an additional cost of $0.10 per conversation beyond these limits.
Human Handover
Both Alphachat and My AskAI support human handover, allowing seamless transition to human agents when necessary. Voiceflow does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or Voiceflow.
Email Lead Capture
All three platforms—Alphachat, Voiceflow, and My AskAI—include email lead capture capabilities.
Content Limits
Alphachat offers unlimited content limits across all its plans. Voiceflow's content limits vary from 50 to 5,000 knowledge base sources per agent, depending on the plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Alphachat's Standard plan supports one agent, with unlimited agents in the Enterprise plan. Voiceflow offers a range from 2 agents in the Sandbox plan to unlimited in the Enterprise plan. My AskAI supports one agent with two modes (public and private) in both Essentials and Pro plans, with unlimited agents in the Enterprise plan.
Hosted Help Centre
None of the three platforms offer a hosted help center.
Chatbot Flow Builder
Both Alphachat and Voiceflow include a chatbot flow builder, a feature not available in My AskAI.
Integrations (Content/Knowledge)
Alphachat integrates with Floweditor, while Voiceflow supports various sources like websites and files. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp. Voiceflow supports Whatsapp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI integrates with a wide range of platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
Compliance
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, whereas Alphachat and My AskAI are not.
Support
Alphachat offers virtual assistant, email, and ticketing support for Standard plans, with dedicated account management for Enterprise. Voiceflow provides community support across all plans, with email and priority support for higher tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
AI Models Available
Alphachat uses OpenAI, while Voiceflow utilizes ChatGPT in the Sandbox plan and all LLMs in higher tiers. My AskAI employs GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan.
API Access
All three platforms offer API access to their services.
Conclusion
While Alphachat, Voiceflow, and My AskAI each offer comprehensive AI customer support solutions, My AskAI stands out with its cost-effective pricing, extensive integrations, AI email assistant, and flexible support options.
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