Alphachat and Userlike are AI customer support tools designed to deflect support tickets and streamline customer interactions. Alphachat offers pricing at $370 per 1,000 tickets or chats, with usage tiers including a Standard plan at €399 per month for up to 3,000 interactions and an Enterprise plan with unlimited usage available via a customized plan. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Userlike, on the other hand, provides a range of pricing plans, including a free tier and paid plans such as Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. Unlike Alphachat, Userlike offers unlimited conversations across all its usage tiers but does not include human handover functionality. Userlike also features analytics and insights, email lead capture, and additional services like WhatsApp campaigns for $39 per month and AI Automation Hub, though the pricing for the latter is not specified. Overall, both platforms offer robust solutions for customer support, each with distinct pricing structures and feature sets tailored to different business needs.
| Feature | Alphachat | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Floweditor | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat,Userlike, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms—Alphachat, Userlike, and My AskAI—offer AI customer support features. This includes automated responses, conversation handling, and ticket deflection, which are essential for reducing the workload on human agents.
Alphachat and My AskAI both provide AI features specifically designed to assist support agents, such as AI-driven insights and automated task handling. Userlike, however, does not offer these specialized AI features for support agents, focusing more on customer-facing functionalities.
Alphachat offers a Standard plan at €399 per month and an Enterprise plan with customized pricing. Userlike has a more varied pricing structure, starting with a free plan and extending to a Corporate plan at $350 per month, with additional costs for features like WhatsApp campaigns and extra users. My AskAI provides more straightforward pricing: Essentials at $60, Pro at $99, and an Enterprise plan that's priced on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For handling 1,000 tickets or chats, Alphachat charges $370, whereas My AskAI offers a more cost-effective rate at $99. Userlike's pricing is on a per-request basis, making it less transparent in this comparison.
Alphachat's Standard plan supports up to 3,000 conversations per month, with unlimited usage in the Enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI's tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support seamless human handover, allowing complex queries to be transferred to human agents. Userlike does not offer this feature, which could be a limitation for businesses requiring this flexibility.
All three platforms—Alphachat, Userlike, and My AskAI—provide conversation analytics and insights, enabling businesses to understand customer interactions better and optimize their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in either Alphachat or Userlike. This functionality can automate email responses, further reducing the burden on support teams.
All three platforms support email lead capture, helping businesses collect and manage potential customer information efficiently.
Alphachat and My AskAI offer unlimited content limits across their plans. Userlike does not specify its content limits, making it less clear in this aspect.
Alphachat's Standard plan includes one chatbot, while the Enterprise plan offers unlimited bots. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited bots in the Enterprise plan. Userlike does not specify the number of chatbots or agents supported.
None of the three platforms—Alphachat, Userlike, or My AskAI—offer a hosted help center.
Alphachat and Userlike include a chatbot flow builder, allowing businesses to design custom conversation flows. My AskAI does not offer this feature, focusing instead on other integrations and capabilities.
My AskAI provides extensive integrations with various content and knowledge bases, including websites, Google Drive, Notion, Confluence, and more. Alphachat integrates primarily through its Floweditor, while Userlike supports FAQ documents, customer service transcripts, and other similar resources.
Alphachat integrates with platforms like Wix, Shopify, and Salesforce. Userlike supports various messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, and more, making it highly versatile for different business needs.
