AI customer support features comparison: Alphachat vs Userlike

Overview

Alphachat, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities, making them suitable for different business needs.

AI Customer Support Features

All three platforms—Alphachat, Userlike, and My AskAI—offer AI customer support features. This includes automated responses, conversation handling, and ticket deflection, which are essential for reducing the workload on human agents.

AI Features for Support Agents

Alphachat and My AskAI both provide AI features specifically designed to assist support agents, such as AI-driven insights and automated task handling. Userlike, however, does not offer these specialized AI features for support agents, focusing more on customer-facing functionalities.

Pricing Plans

Alphachat offers a Standard plan at €399 per month and an Enterprise plan with customized pricing. Userlike has a more varied pricing structure, starting with a free plan and extending to a Corporate plan at $350 per month, with additional costs for features like WhatsApp campaigns and extra users. My AskAI provides more straightforward pricing: Essentials at $60, Pro at $99, and an Enterprise plan that's priced on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Alphachat charges $370, whereas My AskAI offers a more cost-effective rate at $99. Userlike's pricing is on a per-request basis, making it less transparent in this comparison.

Usage Tiers

Alphachat's Standard plan supports up to 3,000 conversations per month, with unlimited usage in the Enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI's tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.

Human Handover

Both Alphachat and My AskAI support seamless human handover, allowing complex queries to be transferred to human agents. Userlike does not offer this feature, which could be a limitation for businesses requiring this flexibility.

Conversation Analytics/Insights

All three platforms—Alphachat, Userlike, and My AskAI—provide conversation analytics and insights, enabling businesses to understand customer interactions better and optimize their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Alphachat or Userlike. This functionality can automate email responses, further reducing the burden on support teams.

Email Lead Capture

All three platforms support email lead capture, helping businesses collect and manage potential customer information efficiently.

Content Limits

Alphachat and My AskAI offer unlimited content limits across their plans. Userlike does not specify its content limits, making it less clear in this aspect.

Number of Chatbots/Agents

Alphachat's Standard plan includes one chatbot, while the Enterprise plan offers unlimited bots. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited bots in the Enterprise plan. Userlike does not specify the number of chatbots or agents supported.

Hosted Help Centre

None of the three platforms—Alphachat, Userlike, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Alphachat and Userlike include a chatbot flow builder, allowing businesses to design custom conversation flows. My AskAI does not offer this feature, focusing instead on other integrations and capabilities.

Integrations (Content/Knowledge)

My AskAI provides extensive integrations with various content and knowledge bases, including websites, Google Drive, Notion, Confluence, and more. Alphachat integrates primarily through its Floweditor, while Userlike supports FAQ documents, customer service transcripts, and other similar resources.

Integrations (End Users)

Alphachat integrates with platforms like Wix, Shopify, and Salesforce. Userlike supports various messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, and more, making it highly versatile for different business needs.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Alphachat offering different support levels based on the plan, Userlike providing GPT-4 based support, and My AskAI offering tiered support ranging from web and email to dedicated success managers for Enterprise clients.

AI Models Available

Alphachat uses OpenAI models, while Userlike's AI capabilities are primarily based on GPT-4 for higher-tier plans. My AskAI offers a range of models, including GPT-4o, Claude, and Gemini, providing more flexibility in AI model selection.

API Access

All three platforms offer API access, allowing businesses to integrate their existing systems and workflows seamlessly.

Conclusion

In summary, My AskAI stands out with its cost-effective pricing, extensive integrations, AI email assistant, and a variety of AI models. Alphachat and Userlike offer robust features but come with higher costs and fewer integration options compared to My AskAI.