Alphachat and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and improving customer interaction efficiency. Alphachat's pricing is set at $370 per 1,000 tickets/chats, with usage tiers including a Standard plan for €399 per month and an Enterprise plan with customized pricing. Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, though it lacks an AI email assistant feature. Alphachat seems to cater to larger enterprises with a focus on detailed analytics and seamless human intervention.
Userdesk offers a more cost-effective solution with a pricing of $24 per 1,000 tickets/chats and various usage tiers ranging from a Free plan to an Enterprise plan at $499 per month. Unlike Alphachat, Userdesk does not support human handover or provide analytics and insights but does include email lead capture. The platform’s multiple pricing tiers, starting from a free option, make it accessible for smaller businesses and hobbyists, with additional features such as removing the “Powered by Userdesk” branding available for an extra fee. Userdesk positions itself as a more budget-friendly option with a broad range of plans to suit different business sizes and needs.
| Feature | Alphachat | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $24 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities.
All three platforms—Alphachat, Userdesk, and My AskAI—offer robust AI customer support features, ensuring that they can handle a variety of customer interactions efficiently.
Alphachat and My AskAI include AI features specifically for support agents, aiming to enhance their productivity. Userdesk's offering in this area is currently to be confirmed (TBC).
Alphachat offers a Standard plan at €399 per month and a customizable Enterprise plan. Userdesk provides a wide range of plans from Free to $499 per month, with additional costs to remove branding. My AskAI offers plans starting from $60 for Essentials, $99 for Pro, and customizable pricing for Enterprise, along with a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly: Alphachat charges $370, Userdesk $24, and My AskAI $99.
Alphachat's Standard plan allows for 3,000 messages per month, with unlimited messages in the Enterprise plan. Userdesk's tiers range from 30 AI messages per month in the Free plan to 100,000 messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
Both Alphachat and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userdesk does not offer this feature.
Alphachat and My AskAI provide conversation analytics and insights to help improve support strategies. Userdesk does not offer this functionality.
Only My AskAI includes an AI email assistant feature, which can help automate email responses and improve efficiency.
All three platforms—Alphachat, Userdesk, and My AskAI—offer email lead capture capabilities, aiding in lead generation and customer engagement.
Alphachat and My AskAI offer unlimited content limits across their plans. Userdesk's content limits vary by plan, from 50,000 training words in the Free plan to 50,000,000 in the Enterprise plan.
Alphachat's Standard plan includes one chatbot, with unlimited chatbots in the Enterprise plan. Userdesk offers from one chatbot in the Free plan to 50 chatbots in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Only Alphachat includes a chatbot flow builder, which can be useful for creating complex conversational flows. Userdesk and My AskAI do not offer this feature.
Alphachat integrates with Floweditor, while Userdesk supports websites, files, and Notion pages. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Alphachat integrates with platforms like Wix, Shopify, and WordPress, among others. Userdesk supports WordPress, Shopify, Webflow, and Wix. My AskAI provides a broad range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms comply with GDPR regulations, ensuring data protection and privacy.
None of the platforms currently hold SOC-2 compliance.
Alphachat offers varying levels of support based on the plan, from virtual assistants to dedicated account man
