AI customer support features comparison:Alphachatvs Stonly

Alphachat, Stonly, and My AskAI: AI Customer Support Tools

Alphachat,Stonly, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and assisting support agents.

AI Customer Support Features

All three platforms offer AI customer support features, enabling automated responses to common customer inquiries. However, Alphachat and My AskAI also provide AI features specifically designed to assist support agents, whereas Stonly does not.

Pricing Plans

Alphachat offers two pricing plans: a Standard plan at €399 per month and a customizable Enterprise plan. Stonly has three tiers: Starter at $124.00 per month, Business at $249.00 per month, and a customizable Enterprise plan. My AskAI provides more affordable options with Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan priced on application. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

My AskAI stands out with a competitive rate of $99 per 1,000 tickets/chats. Alphachat is significantly higher at $370 per 1,000 tickets/chats, while Stonly’s pricing is provided on application.

Usage Tiers

Alphachat's Standard plan includes 3,000 conversations per month, with the Enterprise plan offering unlimited usage. My AskAI’s Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.

Human Handover and Conversation Analytics

Both Alphachat and My AskAI facilitate human handover, allowing seamless transition to a human agent when needed. Stonly lacks this feature. All three platforms offer conversation analytics and insights to help improve customer support strategies.

AI Email Assistant and Email Lead Capture

My AskAI is unique in offering an AI email assistant, which neither Alphachat nor Stonly provide. Additionally, My AskAI and Alphachat offer email lead capture capabilities, while Stonly does not.

Content Limits

Alphachat offers unlimited content limits across all plans. My AskAI also provides unlimited webpages and documents, which are updated automatically, ensuring no content restrictions. Stonly does not specify content limits.

Number of Chatbots/Agents

Alphachat’s Standard plan includes one chatbot, with the Enterprise plan offering unlimited chatbots. My AskAI’s Essentials and Pro plans include one chatbot with public and private modes, while the Enterprise plan offers unlimited chatbots. Stonly does not specify the number of chatbots/agents.

Hosted Help Centre and Chatbot Flow Builder

Stonly provides a hosted help centre, a feature not offered by Alphachat or My AskAI. Alphachat includes a chatbot flow builder, which is not available in Stonly or My AskAI.

Integrations

Alphachat integrates with various platforms such as Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers extensive integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Alphachat provides different levels of support depending on the plan, including a dedicated account manager for Enterprise users. Stonly’s support details are less clear, but priority support and a dedicated account executive are available for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and Slack and a success manager for Enterprise users.

AI Models and API Access

Alphachat uses OpenAI models, while Stonly’s AI models are not specified. My AskAI utilizes GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users. All three platforms provide API access.

Conclusion

In summary, My AskAI offers a cost-effective solution with robust AI features for both customer support and support agents, competitive pricing, extensive integrations, and comprehensive support options, positioning it as a strong competitor in the AI customer support market.