AI customer support features comparison: Alphachat vs Stonly
Alphachat and Stonly are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Alphachat offers a pricing structure of $370 per 1,000 tickets or chats, with two main usage tiers: Standard at €399 per month for up to 3,000 interactions and an Enterprise plan with customized pricing for unlimited interactions. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Stonly, on the other hand, does not provide a specific price per 1,000 tickets or chats, instead offering a price on application (POA) approach. Its pricing plans include a Starter plan at $124 per month, a Business plan at $249 per month, and an Enterprise plan with custom pricing. Unlike Alphachat, Stonly lacks human handover and email lead capture features but does provide analytics and insights. Both platforms aim to streamline customer support operations, though they cater to different needs and budgets.
Full breakdown: All available features and pricing
| Feature | Alphachat | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan |
Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Alphachat pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS |
Segment Zapier Freshpaint Rudderstack |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA |
Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Stonly, and My AskAI: AI Customer Support Tools
Alphachat, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and assisting support agents.
AI Customer Support Features
All three platforms offer AI customer support features, enabling automated responses to common customer inquiries. However, Alphachat and My AskAI also provide AI features specifically designed to assist support agents, whereas Stonly does not.
Pricing Plans
Alphachat offers two pricing plans: a Standard plan at €399 per month and a customizable Enterprise plan. Stonly has three tiers: Starter at $124.00 per month, Business at $249.00 per month, and a customizable Enterprise plan. My AskAI provides more affordable options with Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan priced on application. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
My AskAI stands out with a competitive rate of $99 per 1,000 tickets/chats. Alphachat is significantly higher at $370 per 1,000 tickets/chats, while Stonly’s pricing is provided on application.
Usage Tiers
Alphachat's Standard plan includes 3,000 conversations per month, with the Enterprise plan offering unlimited usage. My AskAI’s Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.
Human Handover and Conversation Analytics
Both Alphachat and My AskAI facilitate human handover, allowing seamless transition to a human agent when needed. Stonly lacks this feature. All three platforms offer conversation analytics and insights to help improve customer support strategies.
AI Email Assistant and Email Lead Capture
My AskAI is unique in offering an AI email assistant, which neither Alphachat nor Stonly provide. Additionally, My AskAI and Alphachat offer email lead capture capabilities, while Stonly does not.
Content Limits
Alphachat offers unlimited content limits across all plans. My AskAI also provides unlimited webpages and documents, which are updated automatically, ensuring no content restrictions. Stonly does not specify content limits.
Number of Chatbots/Agents
Alphachat’s Standard plan includes one chatbot, with the Enterprise plan offering unlimited chatbots. My AskAI’s Essentials and Pro plans include one chatbot with public and private modes, while the Enterprise plan offers unlimited chatbots. Stonly does not specify the number of chatbots/agents.
Hosted Help Centre and Chatbot Flow Builder
Stonly provides a hosted help centre, a feature not offered by Alphachat or My AskAI. Alphachat includes a chatbot flow builder, which is not available in Stonly or My AskAI.
Integrations
Alphachat integrates with various platforms such as Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers extensive integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Alphachat provides different levels of support depending on the plan, including a dedicated account manager for Enterprise users. Stonly’s support details are less clear, but priority support and a dedicated account executive are available for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and Slack and a success manager for Enterprise users.
AI Models and API Access
Alphachat uses OpenAI models, while Stonly’s AI models are not specified. My AskAI utilizes GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users. All three platforms provide API access.
Conclusion
In summary, My AskAI offers a cost-effective solution with robust AI features for both customer support and support agents, competitive pricing, extensive integrations, and comprehensive support options, positioning it as a strong competitor in the AI customer support market.
Compare Alphachat with other AI support agents
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