Alphachat and SiteGPT are both AI customer support tools designed to streamline customer service by deflecting support tickets. Alphachat charges $370 per 1,000 tickets or chats and offers two main usage tiers: Standard, which supports 3,000 interactions per month at €399, and an Enterprise tier with customized pricing for unlimited usage. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant.
In contrast, SiteGPT is priced significantly lower at $25 per 1,000 tickets or chats. It offers four usage tiers: Starter at $49 per month for 4,000 messages, Growth at $99 for 10,000 messages, Scale at $399 for 40,000 messages, and an Enterprise tier starting at $999 for unlimited messages. SiteGPT also provides human handover, analytics and insights, and email lead capture, but does not include an AI email assistant. Additionally, SiteGPT offers optional features like removing branding for $50 per month and adding extra messages for the same price.
| Feature | Alphachat | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $25 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models, catering to different business needs.
All three platforms—Alphachat, SiteGPT, and My AskAI—provide AI customer support features and capabilities for support agents. This includes functionalities aimed at automating responses, handling customer queries, and integrating with various platforms to streamline customer service operations.
Alphachat offers a Standard plan at €399 per month and a customizable Enterprise plan. SiteGPT provides a range of plans starting from $49 per month to $999 per month, with additional costs for removing branding and extra messages. My AskAI offers more straightforward pricing with plans starting at $60 per month, $99 per month, and a customizable Enterprise plan. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, SiteGPT is the most economical at $25, followed by My AskAI at $99, and Alphachat at $370. This significant price difference highlights SiteGPT's cost-effectiveness for high-volume usage.
Alphachat's Standard plan allows for 3,000 messages per month, while its Enterprise plan offers unlimited usage. SiteGPT's tiers range from 4,000 to unlimited messages per month. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000, and the Enterprise plan provides unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Alphachat and SiteGPT. This functionality can help automate and streamline email responses, adding another layer of efficiency to customer support.
All platforms provide email lead capture capabilities, enabling businesses to gather customer information and follow up on potential leads effectively.
Alphachat offers unlimited content limits for both its Standard and Enterprise plans. SiteGPT's content limits range from 200 to 100,000 training web pages depending on the plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content is always current.
Alphachat's Standard plan includes one chatbot, with unlimited chatbots available in the Enterprise plan. SiteGPT offers from one to unlimited chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center. However, Alphachat includes a chatbot flow builder, which is not available in SiteGPT and My AskAI.
Regarding content and knowledge integrations, My AskAI supports a wide range of sources including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more. SiteGPT also supports multiple integrations but with a few limitations compared to My AskAI. Alphachat’s integrations are focused on its Floweditor.
For end-user integrations, My AskAI provides extensive options including popular platforms like Zendesk, Intercom, Slack, Teams, and various social media channels via integrations. SiteGPT and Alphachat also offer integrations but with fewer options compared to My AskAI.
All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, Alphachat provides different levels of support depending on the plan, including dedicated account managers for Enterprise users. SiteGPT offers increasing levels of support with higher plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise plans.
Alphachat and SiteGPT use OpenAI and GPT-4o models respectively. My AskAI offers flexibility with GPT-4o for Essentials and Pro plans, and
