Alphachat and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a pricing model of $370 per 1,000 tickets or chats, with usage tiers that include a Standard plan at €399 per month for up to 3,000 interactions and an Enterprise plan with unlimited usage and customized pricing. Key features of Alphachat include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Neople, on the other hand, prices its service at $334 per 1,000 tickets or chats, with price plans segmented into Junior (€1500/month), Medior (€2500/month), and Senior (+€1000/month) tiers. Specific usage tiers, human handover options, and analytics or insights features are not detailed for Neople. Like Alphachat, Neople does not offer an AI email assistant, and information on email lead capture capabilities is not provided. This positions Alphachat as a more transparent option regarding feature offerings and usage tiers, whereas Neople's pricing is more segmented but lacks detailed feature disclosures.
| Feature | Alphachat | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $334 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Alphachat pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Floweditor | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Alphachat,Neople, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service operations. Each of these platforms offers unique features, pricing models, and capabilities that cater to different business needs.
Alphachat and My AskAI both offer AI customer support features, allowing them to handle customer queries autonomously. Neople, on the other hand, does not provide this functionality, focusing more on supporting human agents rather than replacing them with AI.
All three platforms—Alphachat, Neople, and My AskAI—offer AI features designed to assist support agents. These features typically include automated responses, suggestions for human agents, and analytics to improve customer service efficiency.
Alphachat's pricing starts at €399 per month for their Standard plan, with customized pricing for enterprise solutions. Neople's plans are significantly more expensive, starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. My AskAI offers more affordable options, with plans starting at $60 per month for the Essentials plan and $99 per month for the Pro plan. Enterprise pricing is available upon request, and there is a 30-day free trial available for all plans without requiring a credit card.
My AskAI is the most cost-effective option, charging $99 per 1,000 tickets or chats. In comparison, Alphachat charges $370, and Neople charges $334 for the same volume, making My AskAI a more economical choice for businesses with high volumes of customer interactions.
Alphachat offers a Standard plan with 3,000 interactions per month and an Enterprise plan with unlimited usage. My AskAI provides 200 conversations per month on the Essentials plan and 1,000 on the Pro plan, with unlimited conversations available on the Enterprise plan. Additional conversations beyond the plan limits cost $0.10 each. Neople does not provide specific usage tiers.
Both Alphachat and My AskAI support human handover, ensuring that complex queries can be escalated to human agents seamlessly. Neople does not provide information on this feature.
Alphachat and My AskAI both offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Neople does not provide details on this feature.
My AskAI is the only platform among the three that includes an AI email assistant, enabling automated email responses and lead capture. Alphachat and Neople do not offer this feature.
Both Alphachat and My AskAI offer email lead capture capabilities, while Neople does not provide information on this feature.
Alphachat offers unlimited content limits for both Standard and Enterprise plans. My AskAI also provides unlimited content across all its plans, including webpages and documents, which are updated automatically. Neople does not specify content limits.
Alphachat's Standard plan includes one chatbot, while the Enterprise plan offers unlimited chatbots. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots. Neople does not provide information on this feature.
None of the three platforms offer a hosted help center feature.
Alphachat includes a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not offer this feature, and Neople does not provide information on it.
My AskAI offers extensive integrations with content and knowledge platforms, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Alphachat integrates with Floweditor. Neople does not provide information on content integrations.
My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Alphachat integrates with Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Neople does not specify end-user integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Alphachat and My AskAI are not. Support options vary, with Alphachat offering different levels of support based on the plan, Neople's support details being TBC, and My AskAI providing web, email, and video support, with priority and success manager support available on higher-tier plans.
My AskAI uses GPT-4o for Essentials and Pr
