Alphachat and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a tiered pricing structure, with a standard plan costing €399 per month for up to 3,000 tickets or chats, and an enterprise plan that offers customized pricing for unlimited usage. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant. The cost per 1,000 tickets or chats is $370, making it a straightforward option for businesses looking for predictable pricing.
LiveHelpNow, on the other hand, provides a more segmented pricing model based on specific functionalities. The cost per 1,000 tickets or chats is not disclosed (POA), and the service offers various modules such as live chat and texting, ticket management, knowledge base, and call management, each priced at $21 per agent. Additionally, it offers chatbot services at $95 per month and Hue AI at $300 per month. Like Alphachat, LiveHelpNow includes human handover, analytics and insights, and email lead capture, but it also offers more granular pricing options for different features, allowing businesses to tailor their subscriptions more precisely to their needs.
| Feature | Alphachat | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance to users. Each platform offers a range of features tailored to different business needs, with varying pricing structures and capabilities.
All three platforms—Alphachat, LiveHelpNow, and My AskAI—offer AI customer support features aimed at reducing the workload on human agents. They also provide AI functionalities specifically for support agents, enhancing the overall efficiency of customer service operations.
Alphachat offers two primary pricing plans: Standard at €399 per month and an Enterprise plan with customized pricing. LiveHelpNow's pricing is more modular, with separate costs for different features such as live chat, ticket management, and AI capabilities. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available on a quote basis. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
For handling 1,000 tickets or chats, Alphachat charges $370. LiveHelpNow's pricing for this metric is not explicitly provided and is available on request. My AskAI charges $99 for the same volume, making it a cost-effective option among the three.
Alphachat's Standard plan covers up to 3,000 conversations per month, while the Enterprise plan offers unlimited usage. My AskAI's Essentials plan includes 200 conversations per month, Pro covers 1,000 conversations, and the Enterprise plan offers unlimited conversations. Any usage beyond these limits is charged at $0.10 per conversation.
All three platforms support human handover, allowing seamless transitions from AI to human agents when necessary.
Each platform offers conversation analytics and insights to help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or LiveHelpNow.
All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Alphachat offers unlimited content limits for both its Standard and Enterprise plans. My AskAI also provides unlimited content limits across all its plans, including automatic updates. LiveHelpNow does not specify content limits.
Alphachat's Standard plan includes one chatbot, while the Enterprise plan allows for unlimited chatbots. My AskAI's Essentials and Pro plans each include one chatbot, with the Enterprise plan offering unlimited chatbots. LiveHelpNow does not provide specific details on this feature.
LiveHelpNow offers a hosted help center, a feature not available in Alphachat or My AskAI.
Alphachat includes a chatbot flow builder, whereas LiveHelpNow and My AskAI do not offer this feature.
Alphachat integrates with various platforms through its Floweditor. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow's specific integrations are detailed on their website.
Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LiveHelpNow's integrations can be found on their website.
All three platforms are GDPR compliant, ensuring data protection and privacy for their users. None of the platforms are SOC-2 compliant.
Alphachat provides different support levels based on the plan, with dedicated account managers for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and Slack and success manager support for Enterprise users. LiveHelpNow does not specify its support options.
Alphachat uses OpenAI models. My AskAI offers GPT-4o for its Essentials and Pro plans, with additional options like GPT-4o, Claude, and Gemini for Enterprise users. LiveHelpNow does not provide details on the AI models it uses.
All three platform
