Alphachat and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a pricing structure of $370 per 1,000 tickets/chats, with two primary usage tiers: Standard, which supports 3,000 tickets per month, and Enterprise, which offers unlimited usage. The Standard plan is priced at €399 per month, while the Enterprise plan requires a customized pricing arrangement. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, although it does not support an AI email assistant.
LivechatAI, on the other hand, provides a more varied pricing model with a significantly lower cost of $55 per 1,000 tickets/chats. It offers multiple usage tiers, starting from a free plan with 100 GPT-4 messages to the highest Expert plan, which includes unlimited messages. The pricing for these plans ranges from $0 per month for the Free tier to $389 per month for the Expert tier. Similar to Alphachat, LivechatAI includes features such as human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. This diverse range of plans and lower cost per ticket/chat positions LivechatAI as a potentially more flexible and cost-effective solution for varying business needs.
| Feature | Alphachat | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $55 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a variety of features and pricing plans tailored to different business needs. This summary provides a comparative analysis of these tools, focusing on key features, pricing, and capabilities.
All three platforms—Alphachat, LivechatAI, and My AskAI—offer comprehensive AI customer support features. These include automated responses to customer queries, reducing the workload on human agents, and providing quick resolutions to common issues.
Similarly, each platform provides AI features specifically designed to assist support agents. These tools help in managing and escalating tickets when necessary, ensuring that complex issues are handled efficiently by human staff.
Alphachat's pricing starts at €399 per month for the Standard plan, with an Enterprise plan available at a customized rate. LivechatAI offers a range of plans starting from a free tier to the Expert plan at $389 per month. My AskAI provides a more flexible pricing structure with plans starting at $60 per month for the Essentials plan and a 30-day free trial on all plans, which does not require a credit card.
When it comes to the cost per 1,000 tickets or chats, Alphachat charges $370, LivechatAI charges $55, and My AskAI charges $99. This makes LivechatAI the most cost-effective option for high-volume interactions.
Alphachat offers a Standard plan with 3,000 interactions per month and an Enterprise plan with unlimited interactions. LivechatAI's plans vary greatly, from 100 messages in the free tier to unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. This feature ensures that complex issues are efficiently escalated to human support.
Conversation analytics and insights are available across all three platforms, enabling businesses to monitor and optimize their customer support interactions effectively.
A unique feature of My AskAI is its AI email assistant, which is not offered by either Alphachat or LivechatAI. This feature helps in managing email queries, further reducing the workload on human agents.
All platforms offer email lead capture capabilities, allowing businesses to gather and manage potential customer leads effectively.
Alphachat and LivechatAI offer unlimited content limits in their higher-tier plans. My AskAI also provides unlimited webpages and documents across all plans, with automatic updates ensuring the latest information is always available.
Alphachat offers one chatbot in the Standard plan and unlimited in the Enterprise plan. LivechatAI ranges from one AI bot in the free plan to ten in the Expert plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre, focusing instead on AI-driven support and integrations.
Alphachat includes a chatbot flow builder, a feature not available in LivechatAI or My AskAI. This tool allows for the customization of chatbot interactions, enhancing user experience.
Alphachat integrates with Floweditor, while LivechatAI supports a variety of content sources including websites, files, and sitemaps. My AskAI offers extensive integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing a robust knowledge management system.
Alphachat integrates with several platforms including Wix, Shopify, and Salesforce. LivechatAI supports Slack and WhatsApp. My AskAI offers a wide range of integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and more, ensuring seamless connectivity with existing systems.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support options vary, with Alphachat offering different levels of support based on the plan, LivechatAI providing live chat support in higher-tier plans, and My AskAI offering web, email, video, and priority support, with dedicated success managers in the Enterprise plan.
Alphachat uses OpenAI models, while LivechatAI and My AskAI offer multiple AI models including GPT-4o. My AskAI also includes Claude and Gemini models in its Enterprise plan. API access is available across all platforms, enabling custom integrations and advanced functionalities.
Each platform—Alphachat, LivechatAI, and My AskAI—offers unique features and pricing structures to meet diverse business needs. My AskAI stands out with its AI email assistant, extensive integrations, and flexible pricing plans, making it a versatile option for businesses looking to enhance their customer support capabilities.
