AI customer support features comparison: Alphachat vs Kommunicate

Introduction

Alphachat, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms, Alphachat, Kommunicate, and My AskAI, provide AI customer support features. However, only Alphachat and My AskAI extend these AI capabilities to support agents, offering additional tools to assist human agents in managing customer interactions more effectively.

Pricing Plans

Alphachat offers a Standard plan at €399 per month and an Enterprise plan with customized pricing. Kommunicate's pricing starts at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. My AskAI provides more affordable options with the Essentials plan at $60, the Pro plan at $99, and a customizable Enterprise plan. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost per 1,000 tickets or chats, Alphachat charges $370, significantly higher than Kommunicate's $84 and My AskAI's $99. This makes My AskAI a more cost-effective choice compared to Alphachat, while still offering competitive pricing against Kommunicate.

Usage Tiers

Alphachat's Standard plan includes 3,000 messages per month, with the Enterprise plan offering unlimited usage. Kommunicate's tiers range from 1,000 messages in the Lite plan to 5,000 messages in the Advanced plan, with custom pricing for the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with a cost of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance analysis.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Alphachat or Kommunicate. This capability enhances My AskAI's versatility in handling various customer support channels.

Email Lead Capture

All three platforms support email lead capture, making it easier for businesses to gather and manage customer information.

Content Limits

Alphachat and My AskAI both offer unlimited content limits across their plans. Kommunicate does not specify content limits for its Lite and Advanced plans, with custom limits available in the Enterprise plan. My AskAI's plans include unlimited webpages and documents, updated automatically.

Number of Chatbots/Agents

Alphachat's Standard plan includes one chatbot, while the Enterprise plan offers unlimited chatbots. My AskAI provides one chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Kommunicate does not specify the number of chatbots/agents included in its plans.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre. Alphachat and Kommunicate include a chatbot flow builder, whereas My AskAI does not.

Integrations (Content/Knowledge)

Alphachat integrates with Floweditor, while Kommunicate supports web scraping, FAQs, documents, and existing customer interactions, along with integrations like Zendesk, Helpscout, and Salesforce. My AskAI offers extensive content/knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Kommunicate's integrations can be found here. My AskAI provides a wide range of end-user integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, Alphachat offers virtual assistant, email, and ticketing support for the Standard plan, with additional support options for the Enterprise plan. Kommunicate provides email, knowledge base, and live chat support across all plans, with additional phone support and personalized onboarding for the Enterprise plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and Success Manager support for the Enterprise plan.

AI Models and API Access

Alphachat and Kommunicate use OpenAI and GPT-4o models respectively. My AskAI utilizes GPT-4o for Essentials and Pro plans, with the Enterprise plan offering access to GPT-4o, Claude, and Gemini models. All three platforms provide API access.

Conclusion

In summary, My AskAI offers competitive pricing, extensive integration options, and unique features like the AI Email Assistant, making it a versatile and cost-effective choice compared to Alphachat and Kommunicate.