Alphachat and Helpkit are AI customer support tools designed to deflect support tickets and streamline customer service operations. Alphachat offers a more premium pricing structure, charging $370 per 1,000 tickets or chats, and provides two main usage tiers: a Standard plan for €399 per month and an Enterprise plan with customized pricing. Key features of Alphachat include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Helpkit, on the other hand, presents a more cost-effective solution with a price of $49 per 1,000 tickets or chats. Its pricing plans range from $19 per month for the Starter plan to $79 per month for the Professional plan, with an additional HelpKit AI Chatbot option at $49 per month. While Helpkit also includes analytics, insights, and email lead capture, it lacks human handover functionality. This makes Helpkit a potentially more affordable choice for businesses with simpler support needs, whereas Alphachat's more advanced features and higher pricing cater to enterprises requiring robust support solutions.
| Feature | Alphachat | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $49 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Alphachat, Helpkit, and My AskAI are AI customer support tools designed to streamline customer interactions and deflect support tickets. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Alphachat, Helpkit, and My AskAI—offer robust AI customer support features. This fundamental capability ensures that each tool can handle customer inquiries efficiently, reducing the burden on human support teams.
Alphachat and My AskAI provide AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets. Helpkit lacks this feature, focusing solely on customer interactions without additional support for agents.
Alphachat's pricing starts at €399 per month for the Standard plan, with a customized Enterprise plan available. Helpkit offers a more tiered structure with plans ranging from $19 to $79 per month, plus an additional $49 per month for its AI chatbot. My AskAI has a straightforward pricing model with plans starting at $60 per month and a 30-day free trial on all plans.
When it comes to cost-efficiency, Helpkit charges $49 per 1,000 tickets/chats, which is significantly lower than Alphachat's $370 and My AskAI's $99. This makes Helpkit a more economical choice for high-volume interactions.
Alphachat's Standard plan allows for 3,000 interactions per month, with unlimited usage in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with the option for unlimited usage in the Enterprise plan. Helpkit does not provide specific usage tiers.
Both Alphachat and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Helpkit does not offer this feature, which may limit its effectiveness in handling more intricate customer issues.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or Helpkit. This capability allows for automated email responses, further enhancing support efficiency.
All platforms support email lead capture, ensuring that potential customers can be easily integrated into the sales funnel.
Alphachat offers unlimited content limits for both its Standard and Enterprise plans. My AskAI also provides unlimited webpages and documents across all plans, with automatic updates. Helpkit does not specify content limits.
Alphachat's Standard plan includes one chatbot, with unlimited bots available in the Enterprise plan. My AskAI offers one chatbot in both the Essentials and Pro plans, with unlimited bots in the Enterprise plan. Helpkit does not provide details on the number of chatbots.
Helpkit is unique in offering a hosted help center, a feature not available in Alphachat or My AskAI.
Alphachat includes a chatbot flow builder, allowing for customized interaction flows. My AskAI and Helpkit do not offer this feature.
My AskAI offers extensive integrations with various content and knowledge platforms, including websites, Google Drive, Notion, Confluence, and more. Alphachat integrates with Floweditor, while Helpkit connects with Notion.
My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, Slack, and more. Alphachat integrates with platforms like Wix, Shopify, and HubSpot. Helpkit's integrations are limited to websites.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Alphachat offers dedicated support for Enterprise users, while My AskAI provides tiered support options, including a success manager for Enterprise users. Helpkit does not specify its support options.
Alphachat uses OpenAI models, while Helpkit uses GPT-4. My AskAI offers multiple AI models, including GPT-4, Claude, and Gemini, providing flexibility based on the plan. Both Alphachat and My AskAI offer API access, a feature not available in Helpkit.
Each platform—Alphachat, Helpkit, and My AskAI—has its strengths and caters to different business needs. My AskAI distinguishes itself with features like an AI email assistant, extensive integrations, and flexible AI models, making it a versatile choice for businesses seeking a comprehensive AI customer support solution.
