Alphachat and HappyChat AI are both AI customer support tools designed to help businesses deflect support tickets and streamline customer service operations. Alphachat charges $370 per 1,000 tickets or chats and offers two usage tiers: a Standard plan for 3,000 tickets per month and an Enterprise plan with unlimited usage. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant. Pricing for Alphachat starts at €399 per month for the Standard plan, with customized pricing for the Enterprise plan.
In contrast, HappyChat AI is more cost-effective, charging $24 per 1,000 tickets or chats. It provides a more granular range of usage tiers, from a free plan with 50 messages per month to an Enterprise plan with 50,000 messages per month. HappyChat AI also includes analytics and insights, and email lead capture, but does not offer human handover or an AI email assistant. Its pricing plans range from free to $399 per month for the Enterprise plan, making it accessible to a broader range of businesses.
| Feature | Alphachat | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $24 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Alphachat, HappyChat AI, and My AskAI, provide AI customer support features. These tools are designed to automate responses and handle common customer queries, thereby reducing the workload on human agents.
Alphachat and My AskAI offer AI features specifically designed for support agents, enhancing their efficiency and effectiveness. HappyChat AI's features for support agents are to be confirmed, potentially limiting its utility for businesses looking for comprehensive support solutions.
Alphachat's pricing starts at €399 per month for the Standard plan and offers customized pricing for the Enterprise plan. HappyChat AI provides a range of plans from a free tier to an Enterprise plan at $399 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with a price on application, all with a 30-day free trial without requiring a credit card.
The cost per 1,000 tickets or chats is significantly higher for Alphachat at $370 compared to HappyChat AI at $24 and My AskAI at $99. This makes HappyChat AI the most cost-effective option in terms of ticket handling, although other factors such as features and integrations should also be considered.
Alphachat's Standard plan supports 3,000 messages per month, with unlimited usage for the Enterprise plan. HappyChat AI offers a range of tiers from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional charges for usage beyond these limits.
Both Alphachat and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. HappyChat AI does not offer this feature, which could be a limitation for businesses requiring human intervention for specific customer issues.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or HappyChat AI. This can be particularly useful for businesses that handle a large volume of email queries.
All three platforms support email lead capture, enabling businesses to gather customer information and follow up on potential leads.
Alphachat offers unlimited content for both Standard and Enterprise plans. HappyChat AI's content limits range from 20 source pages in the free plan to 10,000 source pages in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, automatically updating the content.
Alphachat's Standard plan includes one chatbot, with unlimited chatbots in the Enterprise plan. HappyChat AI offers between one and 50 chatbots depending on the plan. My AskAI supports one chatbot in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan, each with public and private modes.
None of the three platforms offer a hosted help center, which may require businesses to use external solutions for comprehensive customer support.
Alphachat includes a chatbot flow builder, a feature not available in HappyChat AI or My AskAI. This allows businesses to create customized conversation flows to better address customer needs.
Alphachat integrates with Floweditor, while HappyChat AI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
Alphachat integrates with platforms like Wix, Shopify, WordPress, and others. HappyChat AI supports Wordpress, Webflow, Shopify, and Wix, with upcoming integrations for WhatsApp, Messenger, Telegram, and Slack. My AskAI offers a wide range of integrations, in
