Alphachat and Dante are AI customer support tools designed to deflect support tickets by automating responses to common inquiries. Alphachat offers a higher price per 1,000 tickets/chats at $370, compared to Dante's $25. Alphachat's pricing plans include a Standard tier at €399 per month and an Enterprise tier with customized plans, allowing for either 3,000 tickets per month or unlimited usage. Dante, on the other hand, provides a range of usage tiers from a free plan with 50 message credits up to a Business plan with 40,000 message credits, along with additional options for unlimited AI messages and other custom features.
Both platforms support human handover and provide analytics/insights and email lead capture capabilities. Neither offers an AI email assistant. Dante's pricing structure is more granular, offering multiple tiers and additional features that can be purchased separately, such as removing branding, chat records, extra chatbots, and custom domains. This makes Dante potentially more flexible for different business needs, whereas Alphachat's offerings are more straightforward with fewer tiers and a focus on larger-scale operations.
| Feature | Alphachat | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $25 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features and pricing structures aimed at different segments of the market.
All three platforms provide AI customer support features, but Alphachat and My AskAI extend their capabilities to support agents, whereas Dante does not. This makes Alphachat and My AskAI more versatile for comprehensive support needs.
Alphachat offers two pricing tiers: Standard at €399 per month and Enterprise with customized plans. Dante provides a range of options from a free tier to a $399 Business plan, with various add-ons such as unlimited AI messages and custom domains. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA), along with a 30-day free trial for all plans.
Dante is the most cost-effective at $25 per 1,000 tickets/chats. My AskAI charges $99, while Alphachat is significantly higher at $370, making Dante the most budget-friendly option for high-volume interactions.
Alphachat's Standard plan supports up to 3,000 interactions per month, while its Enterprise plan offers unlimited usage. Dante's tiers range from 50 message credits in the Free plan to 40,000 in the Business plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for improving customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Alphachat or Dante. This can be particularly useful for automating and managing email support.
Alphachat and My AskAI offer unlimited content limits across their plans, whereas Dante's limits vary significantly by plan, from 500K characters in the Free plan to 100M characters in the Business plan.
Alphachat's Standard plan supports one chatbot/agent, while the Enterprise plan allows unlimited. Dante's tiers range from 1 chatbot in the Free plan to 40 in the Business plan. My AskAI offers 1 chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.
Alphachat integrates with platforms like Wix, Shopify, and Salesforce. Dante supports integrations with Wordpress, Google Drive, and Facebook Messenger, among others. My AskAI offers a wide range of integrations, including websites, Google Drive, Notion, Confluence, SharePoint, and various end-user platforms like Slack, Teams, and Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with Alphachat offering different levels of support for Standard and Enterprise plans. Dante provides community and API setup support at higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise.
Alphachat uses OpenAI models, while Dante offers GPT-3.5 Turbo and GPT-4o models. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise. All three platforms offer API access.
In summary, Alphachat, Dante, and My AskAI each provide robust AI customer support solutions with distinct features and pricing structures. My AskAI distinguishes itself with its AI email assistant, extensive integrations, and flexible support options, making it
