AI customer support features comparison: Alphachat vs CustomGPT
Alphachat and CustomGPT are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Alphachat offers a pricing structure of $370 per 1,000 tickets or chats, with usage tiers that include a Standard plan for 3,000 interactions per month and an Enterprise plan with unlimited interactions. It supports human handover and provides analytics and insights but lacks an AI email assistant. Alphachat's Standard plan is priced at €399 per month, while the Enterprise plan requires a customized pricing arrangement.
CustomGPT, on the other hand, is priced at $250 per 1,000 tickets or chats and offers three usage tiers: Standard with 1,000 GPT-4 queries per month, Premium with 5,000 queries per month, and a customizable Enterprise plan. Unlike Alphachat, CustomGPT does not support human handover but does provide analytics and insights. It also lacks an AI email assistant but includes email lead capture. CustomGPT's pricing plans are more varied, with the Standard plan at $99 per month, the Premium plan at $499 per month, and a custom pricing option for the Enterprise tier.
In summary, Alphachat positions itself with higher pricing and robust support features such as human handover, while CustomGPT offers more flexible and cost-effective plans but lacks some advanced support functionalities. Both tools provide essential analytics and email lead capture capabilities, catering to different business needs and budgets.
Full breakdown: All available features and pricing
| Feature | Alphachat | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan |
Standard - $99/mo Premium - $499/mo Enterprise - Custom |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $250 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited |
Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited |
Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited |
Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS |
Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA |
Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
Alphachat, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each offers unique features, pricing plans, and capabilities, catering to different business needs and preferences.
AI Customer Support Features
All three platforms, Alphachat, CustomGPT, and My AskAI, provide comprehensive AI customer support features. However, Alphachat and My AskAI extend their capabilities to support agents as well, while CustomGPT focuses solely on customer interactions.
Pricing Plans
Alphachat offers two pricing tiers: Standard at €399 per month and a customizable Enterprise plan. CustomGPT provides three tiers: Standard at $99 per month, Premium at $499 per month, and a custom Enterprise plan. My AskAI has more flexible pricing with Essentials at $60, Pro at $99, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When it comes to cost efficiency, My AskAI stands out with a price of $99 per 1,000 tickets or chats, making it more affordable compared to Alphachat's $370 and CustomGPT's $250.
Usage Tiers
Alphachat's Standard plan supports 3,000 interactions per month, with unlimited usage in the Enterprise plan. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, increasing to 5,000 in the Premium plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Human Handover
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of support for managing customer communications.
Email Lead Capture
All platforms support email lead capture, aiding in the collection and management of customer leads.
Content Limits
Alphachat offers unlimited content storage for both Standard and Enterprise plans. CustomGPT has content limits of 60 million words for the Standard plan and 300 million words for the Premium plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Alphachat's Standard plan includes one chatbot, with unlimited chatbots in the Enterprise plan. CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI provides one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the three platforms offer a hosted help center.
Chatbot Flow Builder
Alphachat includes a chatbot flow builder, enabling businesses to create custom interaction flows. This feature is not available in CustomGPT or My AskAI.
Integrations (Content/Knowledge)
Alphachat integrates with Floweditor, while CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, and various document formats. My AskAI also offers extensive integrations with websites, multiple document formats, and several cloud storage services like Google Drive and Dropbox.
Integrations (End Users)
Alphachat integrates with platforms like Wix, Shopify, and WordPress, among others. CustomGPT offers private and public share links, embed widgets, and integrations with platforms like Slack and Zapier. My AskAI provides a broad range of integrations with end-user platforms including Zendesk, Intercom, HubSpot, Slack, Teams, and various live chat tools.
Compliance
All three platforms are GDPR compliant, ensuring data privacy and security for users. None of them are SOC-2 compliant.
Support
Support varies across the platforms. Alphachat offers virtual assistant, email, and ticketing support for the Standard plan, with additional support options for Enterprise users. CustomGPT provides helpdesk support and self-service for Standard and Premium users, with more tailored support for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for Enterprise users.
AI Models Available
Alphachat uses OpenAI models, while CustomGPT employs GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan.
API Access
All three platforms provide API access, allowing for integration with other systems and customization of the AI support experience.
Conclusion
Alphachat, CustomGPT, and My AskAI each offer robust AI customer support solutions with distinct features and pricing structures. My AskAI stands out for its affordability, AI email assistant, and extensive integrations, making it a compelling choice for businesses seeking a comprehensive and cost-effective AI customer support tool.
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