AI customer support features comparison: Alphachat vs CoSupport AI
Alphachat and CoSupport AI are both AI customer support tools designed to deflect support tickets and improve customer service efficiency. Alphachat offers a structured pricing model with a rate of $370 per 1,000 tickets or chats. It has two usage tiers: a Standard plan at €399 per month for up to 3,000 tickets or chats, and an Enterprise plan with customized pricing for unlimited usage. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, although it does not provide an AI email assistant.
In contrast, CoSupport AI does not publicly disclose its pricing per 1,000 tickets or chats, nor does it provide detailed information about its usage tiers, human handover capabilities, analytics, AI email assistant, or email lead capture features. The lack of detailed pricing and feature information makes it challenging to directly compare CoSupport AI's offerings with those of Alphachat. Consequently, Alphachat's transparent pricing and comprehensive feature set position it as a more clearly defined option in the market for AI customer support tools.
Full breakdown: All available features and pricing
| Feature | Alphachat | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan |
Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Alphachat pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Floweditor | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview
Alphachat, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers various features and pricing plans to cater to different business needs. This summary will compare their key features, pricing, and capabilities.
AI Customer Support Features
All three platforms—Alphachat, CoSupport AI, and My AskAI—offer AI customer support features aimed at enhancing customer service by automating responses and handling routine queries. They also provide AI features specifically designed to assist support agents.
Pricing Plans
Alphachat offers two pricing plans: the Standard plan at €399 per month and a customized Enterprise plan. CoSupport AI has not provided specific pricing details. My AskAI offers more transparent pricing with three tiers: Essentials at $60 per month, Pro at $99 per month, and a customized Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Cost Efficiency
When comparing the cost per 1,000 tickets or chats, My AskAI stands out with a rate of $99, significantly lower than Alphachat's $370. CoSupport AI's pricing is not available for comparison.
Usage Tiers
Alphachat's Standard plan includes 3,000 conversations per month, while the Enterprise plan offers unlimited usage. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations beyond these limits cost $0.10 each. CoSupport AI's usage tiers are not specified.
Human Handover and Analytics
Both Alphachat and My AskAI support human handover, allowing complex queries to be escalated to human agents. They also offer conversation analytics and insights. CoSupport AI's capabilities in these areas are not detailed.
Additional Features
My AskAI includes an AI email assistant and email lead capture features, which Alphachat does not offer. These features can be particularly beneficial for businesses looking to streamline email communication and capture potential leads.
Content Limits and Chatbots
Alphachat and My AskAI both offer unlimited content limits. However, Alphachat's Standard plan is limited to one chatbot, while the Enterprise plan supports unlimited chatbots. My AskAI allows one chatbot in both the Essentials and Pro plans, with the Enterprise plan supporting unlimited chatbots. Each chatbot in My AskAI can operate in two modes: public and private.
Integrations
Alphachat integrates with platforms like Wix, Shopify, and WordPress, among others. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. It also supports numerous end-user integrations such as Slack, Teams, Zapier, and various chat and social media platforms via Intercom and Zendesk.
Compliance and Support
Both Alphachat and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. In terms of support, Alphachat offers virtual assistant, email, and ticketing support for Standard plan users, with dedicated account managers and SLA for Enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and Slack and success manager support for Enterprise users.
AI Models and API Access
Alphachat uses OpenAI models, while My AskAI offers GPT-4o for Essentials and Pro plans, with the option to use GPT-4o, Claude, or Gemini in the Enterprise plan. Both platforms provide API access, although CoSupport AI's offerings in this area are not specified.
Conclusion
My AskAI provides a comprehensive range of features and competitive pricing, making it a strong contender in the AI customer support market. Its transparent pricing, extensive integrations, and additional features like the AI email assistant and lead capture set it apart from Alphachat and CoSupport AI.
Compare Alphachat with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“You're beating Zendesk's AI Agent 76% to 23% on AI deflection. Huge.”
Traveljoy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“You're beating Zendesk's AI Agent 76% to 23% on AI deflection. Huge.”
Traveljoy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
