Alphachat and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Alphachat offers a comprehensive suite of features, including human handover and analytics/insights, which enable businesses to better understand customer interactions and seamlessly transition complex queries to human agents. Alphachat's pricing is higher, with a cost of $370 per 1,000 tickets/chats and a standard plan priced at €399 per month, while enterprise plans are customized. It supports email lead capture but does not include an AI email assistant.
In contrast, Cody AI provides a more cost-effective solution, with a significantly lower price of $29 per 1,000 tickets/chats. Its usage tiers range from Basic at $29 per month to Advanced at $249 per month, offering up to 25,000 credits. However, Cody AI lacks several features present in Alphachat, such as human handover, analytics/insights, and email lead capture capabilities. This makes Cody AI a more budget-friendly option for businesses with simpler support needs, while Alphachat caters to enterprises requiring more robust support functionalities and detailed insights.
| Feature | Alphachat | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $29 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Alphachat pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat,Cody AI, andMy AskAIare AI customer support tools designed to help businesses deflect support tickets by automating responses and assisting support agents. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms, Alphachat, Cody AI, and My AskAI, provide AI customer support features. However, Alphachat and My AskAI also offer additional AI features specifically designed for support agents, which Cody AI lacks.
Alphachat offers two pricing plans: Standard at €399 per month and Enterprise with customized pricing. Cody AI provides three tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Alphachat charges $370, Cody AI charges $29, and My AskAI charges $99. This makes Cody AI the most cost-effective option in this regard.
Alphachat's Standard plan supports 3,000 tickets/chats per month, while the Enterprise plan offers unlimited usage. Cody AI's plans range from 2,500 credits to 25,000 credits. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise offers unlimited usage, with an additional cost of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover and provide conversation analytics/insights, while Cody AI does not offer these features.
My AskAI distinguishes itself by offering an AI email assistant, a feature not available with Alphachat or Cody AI. Both My AskAI and Alphachat provide email lead capture capabilities, which Cody AI lacks.
Alphachat offers unlimited content limits for both Standard and Enterprise plans. Cody AI's limits vary by plan, with the Basic plan supporting 1,000 documents and the Advanced plan supporting up to 25,000 documents and 25,000 website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Alphachat's Standard plan includes one chatbot, while the Enterprise plan offers unlimited chatbots. Cody AI's plans range from 3 to 50 bots. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Alphachat integrates with various platforms like Wix, Shopify, and Salesforce. Cody AI supports file and website integrations. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and various end-user platforms like Slack, Teams, and WhatsApp.
Both Alphachat and My AskAI are GDPR compliant, but none of the platforms are SOC-2 compliant. In terms of support, Alphachat offers different levels of support based on the plan, Cody AI provides the same level of support across all plans, and My AskAI offers tiered support with priority options for higher plans.
All three platforms offer API access. Alphachat uses OpenAI models, Cody AI uses GPT-4o and Claude 3.5 Sonnet, while My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.
Each platform has its strengths and caters to different business needs. My AskAI stands out with its AI email assistant, extensive integrations, and comprehensive support options, making it a versatile choice for businesses looking to enhance their customer support capabilities.
