Alphachat and Chatwith are AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Alphachat offers a higher-end solution with pricing at $370 per 1,000 tickets/chats and two usage tiers: Standard, which caps at 3,000 tickets per month, and Enterprise, which offers unlimited usage. The Standard plan is priced at €399 per month, while the Enterprise plan is customized based on the client's needs. Alphachat supports human handover, provides analytics and insights, and includes email lead capture functionality, but it does not offer an AI email assistant.
In contrast, Chatwith provides a more budget-friendly option, charging $24 per 1,000 tickets/chats. It offers three usage tiers: a Free tier with 50 messages per month, a Standard tier with 2,000 messages per month starting at $19 per month, and a Business tier with 3,000 messages per month starting at $59 per month. Chatwith also includes analytics and insights and email lead capture, but it lacks human handover capabilities and an AI email assistant. These differences position Alphachat as a more premium solution with advanced features suitable for larger enterprises, while Chatwith caters to smaller businesses or those with more limited budgets.
| Feature | Alphachat | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $24 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets, each offering a range of features to help businesses manage customer interactions more efficiently.
All three platforms - Alphachat, Chatwith, and My AskAI - offer AI customer support features. However, when it comes to providing AI features specifically for support agents, both Alphachat and My AskAI include these capabilities, whereas Chatwith does not.
Alphachat's pricing starts at €399 per month for the Standard plan, with a customized pricing option for the Enterprise plan. Chatwith offers a free tier, with its paid plans starting at $19 per month for the Standard plan and $59 per month for the Business plan. My AskAI provides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Alphachat charges $370, Chatwith charges $24, and My AskAI charges $99. This makes Chatwith the most cost-effective option in this regard.
Alphachat's Standard plan includes 3,000 tickets per month, with the Enterprise plan offering unlimited usage. Chatwith's free plan includes 50 messages per month, with the Standard plan offering 2,000 messages, and the Business plan providing 3,000 messages per month. My AskAI’s Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
Human handover is supported by both Alphachat and My AskAI, which allows for seamless transition to human agents when necessary. Chatwith does not offer this feature.
All three platforms provide conversation analytics and insights, allowing businesses to analyze and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Alphachat or Chatwith.
Each platform supports email lead capture, ensuring that potential customer information is gathered efficiently.
Alphachat offers unlimited content limits for both its Standard and Enterprise plans. Chatwith’s free plan does not specify content limits, while its paid plans allow up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Alphachat’s Standard plan includes one chatbot, with the Enterprise plan offering unlimited chatbots. Chatwith’s free and Standard plans include one chatbot, while the Business plan includes two. My AskAI’s Essentials and Pro plans offer one chatbot with two modes (public and private), whereas the Enterprise plan provides unlimited chatbots.
None of the platforms offer a hosted help center feature.
Alphachat includes a chatbot flow builder, while neither Chatwith nor My AskAI offer this feature.
Alphachat integrates with Floweditor. Chatwith offers a variety of integrations, including websites, files (PDF, DOCX, TXT), and YouTube. My AskAI provides extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp. Chatwith supports integrations via ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, and more. My AskAI offers comprehensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Alphachat offers different levels of support depending on the plan, ranging from virtual assistant and email supp
