Alphachat and Chatling are AI customer support tools designed to deflect support tickets and streamline customer service interactions. Alphachat positions itself in the market with a focus on higher-tier usage and enterprise solutions. It offers a Standard plan at €399 per month for up to 3,000 chats, with a customized Enterprise plan for unlimited usage. The cost per 1,000 tickets or chats is $370. Key features include human handover capabilities, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Chatling, on the other hand, offers more budget-friendly options with a free tier for up to 100 chats per month and paid plans ranging from $35 per month for 5,500 chats to $99 per month for 20,000 chats. The cost per 1,000 tickets or chats is significantly lower at $16. Chatling also provides analytics and insights along with email lead capture, but lacks human handover and an AI email assistant. This makes Chatling a more cost-effective solution for smaller businesses or those with lower chat volumes, while Alphachat may be better suited for larger enterprises needing more extensive support capabilities.
| Feature | Alphachat | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $16 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Floweditor | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat,Chatling, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities aimed at improving customer interactions and support processes.
All three platforms, Alphachat, Chatling, and My AskAI, provide AI customer support features. This ensures that each platform can handle customer inquiries and provide automated responses to common questions, reducing the workload on human support agents.
Alphachat and My AskAI offer AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets more efficiently. Chatling, however, does not provide these additional AI features for support agents.
Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for the Enterprise plan. Chatling offers a more varied pricing structure, with a Free plan, Pro plan at $35 per month, and Ultimate plan at $99 per month. My AskAI's pricing includes an Essentials plan at $60 per month, Pro plan at $99 per month, and an Enterprise plan with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by My AskAI at $99. Alphachat is significantly higher at $370 per 1,000 tickets/chats.
Alphachat's Standard plan allows for 3,000 chats per month, while the Enterprise plan offers unlimited usage. Chatling's tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover, allowing for seamless transition from AI to human agents when necessary. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to track and analyze customer interactions for continuous improvement.
My AskAI stands out by offering an AI email assistant, a feature not available in either Alphachat or Chatling.
All platforms support email lead capture, helping businesses to gather potential customer information through interactions.
Alphachat and My AskAI offer unlimited content limits across their plans. Chatling's content limits vary by plan, with the Free plan allowing up to 500,000 characters and the Ultimate plan up to 65,000,000 characters.
Alphachat's Standard plan allows for one chatbot, with unlimited chatbots available on the Enterprise plan. Chatling offers two chatbots on the Free plan, 15 on the Pro plan, and 53 on the Ultimate plan. My AskAI provides one chatbot with two modes (public and private) on both the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center.
Alphachat and Chatling include a chatbot flow builder, while My AskAI does not have this feature.
Alphachat integrates with Floweditor, while Chatling supports a range of integrations including websites, knowledge bases, and files. My AskAI offers extensive integrations with various content and knowledge sources such as websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a broad range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Alphachat and My AskAI are GDPR compliant, ensuring data protection and privacy standards are met. Chatling, however, is not GDPR compliant.
None of the three platforms are SOC-2 compliant.
Alphachat offers different support levels based on the plan, with the Enterprise plan including a dedicated account manager. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and Slack and success manager support on the Enterprise plan.
Alphachat uses OpenAI models. Chatling supports a variety of models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o for the Essentials and Pro plans, with the Enterprise plan offering additional options including Claude and Gemini models.
All three platforms provide API access, allowing for integration with other systems and customization of the AI capabilities.
In summary, My AskAI offers a competitive range of features and integrations, particularly excelling in AI email assistance, extensive content and end-user integrations, and GDPR compliance. Its pricing structure, including a free trial without a credit card, makes it accessible for businesses to evaluate its capabilities comprehensively.
