Alphachat and Chatbase are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. Alphachat offers a Standard plan at €399 per month for up to 3,000 tickets or chats, with an Enterprise plan available for unlimited usage at a customized price. It supports human handover and provides analytics and insights, along with email lead capture capabilities. However, it does not include an AI email assistant.
Chatbase, on the other hand, provides a more granular pricing structure with multiple tiers, ranging from a free plan allowing 20 messages per month to an Unlimited plan at $399 per month for 40,000 messages. Additional features such as extra message credits, extra chatbots, custom domains, and the removal of "Powered By Chatbase" branding are available at extra costs. Chatbase also includes analytics and insights and email lead capture but does not support human handover or an AI email assistant. Chatbase's pricing per 1,000 tickets or chats is significantly lower at $25 compared to Alphachat's $370, making it a potentially more cost-effective solution for businesses with higher volumes of support requests.
| Feature | Alphachat | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $25 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities to cater to different business needs.
AI Customer Support Features
All three platforms—Alphachat, Chatbase, and My AskAI—offer robust AI customer support features. They are designed to automate responses, handle customer queries, and reduce the workload on human support agents.
AI Features for Support Agents
Similarly, each of these platforms provides AI features specifically tailored for support agents, enabling them to manage customer interactions more effectively.
Alphachat
Alphachat offers a Standard plan at €399 per month and an Enterprise plan with customized pricing. This makes it a more premium option compared to its competitors.
Chatbase
Chatbase provides a range of pricing plans starting from Free ($0/month) to Unlimited ($399/month). Additional features like extra message credits and custom domains are available for extra charges, making it a flexible option for various budget levels.
My AskAI
My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). A significant advantage is the 30-day free trial available on all plans without requiring a credit card, making it easier for potential users to evaluate the service risk-free.
Alphachat
At $370 per 1,000 tickets/chats, Alphachat is the most expensive among the three.
Chatbase
Chatbase offers a more economical rate at $25 per 1,000 tickets/chats, making it a cost-effective option for high-volume users.
My AskAI
My AskAI charges $99 per 1,000 tickets/chats, positioning it between Alphachat and Chatbase in terms of pricing.
Alphachat
Alphachat’s Standard plan supports up to 3,000 tickets/chats per month, while the Enterprise plan offers unlimited usage.
Chatbase
Chatbase provides a range of usage tiers, from 20 messages per month for the Free plan to 40,000 messages per month for the Unlimited plan.
My AskAI
My AskAI’s Essentials plan includes 200 conversations per month, Pro offers 1,000, and the Enterprise plan provides unlimited conversations. Additional conversations are charged at $0.10 each, offering flexibility for growing businesses.
Alphachat and My AskAI
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary.
Chatbase
Chatbase does not offer a human handover feature, which may limit its utility in more complex customer service scenarios.
All three platforms—Alphachat, Chatbase, and My AskAI—provide conversation analytics and insights, helping businesses to refine their customer support strategies.
My AskAI
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of automation for handling email queries.
All three platforms—Alphachat, Chatbase, and My AskAI—support email lead capture, assisting businesses in gathering customer information and nurturing leads.
Alphachat and My AskAI
Both Alphachat and My AskAI offer unlimited content limits across their plans.
Chatbase
Chatbase has varying content limits depending on the plan, from 400,000 characters per chatbot for the Free plan to 11,000,000 characters for other paid plans.
Alphachat
Alphachat’s Standard plan includes 1 chatbot, while the Enterprise plan offers unlimited chatbots.
Chatbase
Chatbase provides 1 chatbot for the Free plan, scaling up to 10 chatbots for the Unlimited plan.
My AskAI
My AskAI supports 1 chatbot with both public and private modes in the Essentials and Pro plans, while the Enterprise plan offers unlimited chatbots.
Content/Knowledge Integrations
My AskAI leads with a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Int
