Alphachat and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer service operations. Alphachat offers a pricing model of $370 per 1,000 tickets/chats and provides two usage tiers: Standard at €399 per month for up to 3,000 tickets/chats, and a customized Enterprise plan for unlimited usage. Key features of Alphachat include human handover, analytics and insights, and email lead capture capabilities, but it does not offer an AI email assistant.
Chat Thing, on the other hand, presents a more cost-effective solution with a price of $13 per 1,000 tickets/chats. It offers a range of usage tiers from a Free plan with 80,000 message tokens per month to an Enterprise plan at $299 per month for 120,000,000 message tokens. Similar to Alphachat, Chat Thing includes analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Chat Thing's pricing plans range from $0 for the Free plan to $299 for the Enterprise plan, making it a more scalable option for varying business needs.
| Feature | Alphachat | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $13 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers a range of features, pricing plans, and unique capabilities that cater to different business needs.
All three platforms—Alphachat, Chat Thing, and My AskAI—offer AI customer support features, ensuring that businesses can automate responses and streamline customer interactions. However, My AskAI stands out by also offering AI features specifically designed for support agents, similar to Alphachat but unlike Chat Thing.
Alphachat offers two main pricing tiers: Standard at €399 per month and Enterprise with customized plans. Chat Thing provides a more tiered approach, starting with a free plan and scaling up to $299 per month for the Enterprise plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for potential customers to evaluate the service.
Cost efficiency varies significantly among the platforms. Alphachat charges $370 per 1,000 tickets or chats, making it the most expensive. Chat Thing is the most budget-friendly at $13 per 1,000 tickets or chats. My AskAI falls in between, charging $99 per 1,000 tickets or chats, offering a balance between cost and capabilities.
Alphachat's Standard plan supports up to 3,000 tickets per month, while the Enterprise plan offers unlimited usage. Chat Thing provides a wide range of message tokens, starting from 80,000 tokens per month on the free plan to 120,000,000 tokens per month on the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents. Chat Thing lacks this feature, which may limit its effectiveness in complex customer interactions.
All three platforms offer conversation analytics and insights, helping businesses monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, providing an additional channel for automated customer support. Neither Alphachat nor Chat Thing offer this feature.
All three platforms support email lead capture, ensuring that businesses can gather and manage customer leads effectively.
Alphachat offers unlimited content limits for both its Standard and Enterprise plans. Chat Thing's content limits vary significantly across its pricing tiers, with the Enterprise plan offering up to 120,000,000 storage tokens per month. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring content is always current.
Alphachat allows one chatbot for the Standard plan and unlimited for the Enterprise plan. Chat Thing offers a range from one chatbot on the free plan to unlimited chatbots on the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center, indicating that businesses may need to integrate with third-party solutions for this feature.
Alphachat includes a chatbot flow builder, enabling businesses to design custom conversation flows. This feature is not available in Chat Thing or My AskAI.
Alphachat integrates with Floweditor for content management. Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it a versatile choice for businesses with diverse content needs.
Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing extensive connectivity options for end-user interactions.
All three platforms are GDPR compliant, ensuring data protection and privacy. None are SOC-2 compliant. Support options vary, with Alphachat offering virtual assistant, email, and ticketing support for the Standard plan, and dedicated account management for the Enterprise plan. Chat Thing provides community support on the free plan, scaling up to 24/7 phone and chat support, priority email support, and dedicated account management on the Enterprise plan. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and Slack and success manager support for the Enterprise plan.
Alphachat uses OpenAI models, while Chat Thing utilizes GPT-4 and GPT-4o. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. All three platforms provide API access, enabling custom integrations and advanced functionalities.
While Alphachat, Chat Thing, and My AskAI each offer robust AI customer support solutions, My AskAI distinguishes itself with its comprehensive integrations, AI email assistant, and flexible pricing plans with a free trial option. These features make it a compelling choice for businesses looking to enhance their customer support capabilities.
