Alphachat and Chaindesk are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a pricing model of $370 per 1,000 tickets or chats, with usage tiers including a Standard plan at €399 per month for up to 3,000 tickets and an Enterprise plan with customized pricing for unlimited usage. Key features of Alphachat include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Chaindesk, on the other hand, provides a more cost-effective solution at $13 per 1,000 tickets or chats. It offers multiple usage tiers, from a Free plan with 100 message credits per month to an Enterprise plan with 100,000 message credits per month at $499. Chaindesk includes human handover, analytics and insights, an AI email assistant, and email lead capture. Chaindesk's flexible pricing plans range from $0 to $499 per month, catering to various business needs and budgets.
| Feature | Alphachat | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $13 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features and pricing structures to cater to different business needs.
All three platforms—Alphachat, Chaindesk, and My AskAI—offer AI customer support features. This ensures that they can effectively handle customer inquiries and automate responses to common questions.
Alphachat and My AskAI provide AI features specifically for support agents, enhancing their ability to manage and respond to customer queries efficiently. Chaindesk, however, does not offer this functionality, potentially limiting its utility for support teams looking for agent-specific AI tools.
Alphachat offers a Standard plan at €399 per month and a customizable Enterprise plan. Chaindesk provides a more tiered pricing structure, starting with a Free plan and going up to $499 per month for the Enterprise plan. My AskAI offers a range of plans starting at $60 for Essentials, $99 for Pro, and a price-on-application (POA) Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to evaluate the service.
The cost per 1,000 tickets or chats varies significantly across the platforms. Alphachat charges $370, making it the most expensive. Chaindesk is the least expensive at $13, while My AskAI offers a mid-range price of $99.
Alphachat’s Standard plan includes up to 3,000 interactions per month, with unlimited usage available on the Enterprise plan. Chaindesk offers a range from 100 message credits per month on the Free plan to 100,000 on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms—Alphachat, Chaindesk, and My AskAI—support human handover, allowing for seamless transition from AI to human agents when necessary.
Each platform provides conversation analytics and insights, enabling businesses to track and improve their customer support interactions.
Chaindesk and My AskAI offer AI email assistants, which can help manage and respond to customer emails. Alphachat does not offer this feature.
All three platforms—Alphachat, Chaindesk, and My AskAI—include email lead capture capabilities, facilitating the collection of customer information for follow-up and marketing purposes.
Alphachat and My AskAI both offer unlimited content limits across their plans. Chaindesk provides varying content storage limits, from 20,000 words on the Free plan to 300 million words on the Enterprise plan.
Alphachat allows for one chatbot on the Standard plan and unlimited on the Enterprise plan. Chaindesk ranges from one agent on the Free plan to 100 agents on the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on both Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center, which might be a consideration for businesses looking for an all-in-one solution.
Alphachat is the only platform that includes a chatbot flow builder, which can be useful for designing complex interaction flows. Chaindesk and My AskAI do not offer this feature.
Alphachat integrates primarily through its Floweditor. Chaindesk supports integrations with various platforms like Notion, Google Drive, and YouTube. My AskAI offers extensive integrations with websites, multiple file types, and a range of content management and collaboration tools, including Google Drive, Notion, Confluence, SharePoint, and more.
Alphachat integrates with platforms like Wix, Shopify, and WordPress. Chaindesk supports integrations with a variety of platforms including Slack, WhatsApp, and Telegram. My AskAI offers a broad range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support options vary, with Alphachat offering different levels of support based on the plan, Chaindesk providing community and dedicated support, and My AskAI offering web and email support on the Essentials plan, and more c
