Alphachat and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer service operations. Alphachat positions itself in the market with a focus on higher-tier usage plans and comprehensive support features. It offers a Standard plan at €399 per month for up to 3,000 tickets or chats, and an Enterprise plan with unlimited usage, with pricing customized based on specific needs. Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Botsonic, on the other hand, offers a more cost-effective solution with a lower price per 1,000 tickets or chats at $41. It provides a Free tier for up to 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. While Botsonic lacks human handover capabilities, it includes analytics and insights, an AI email assistant, and email lead capture. These differences highlight Botsonic's emphasis on affordability and integrated email assistance, contrasting with Alphachat's focus on higher usage tiers and human interaction options.
| Feature | Alphachat | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $41 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Floweditor | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets, providing businesses with automated solutions to manage customer inquiries efficiently. Each platform offers a unique set of features aimed at enhancing customer support experiences.
All three platforms, Alphachat, Botsonic, and My AskAI, offer AI customer support features. However, only Alphachat and My AskAI extend their capabilities to include AI features specifically for support agents, enhancing the overall efficiency of human agents.
Alphachat offers a Standard plan at €399 per month and a customized Enterprise plan. Botsonic provides a Free tier, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. My AskAI's plans are more varied, with the Essentials plan at $60, Pro at $99, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it accessible for initial evaluation.
When considering the cost per 1,000 tickets or chats, Botsonic is the most cost-effective at $41. My AskAI charges $99, while Alphachat is significantly higher at $370, making My AskAI a middle-ground option in terms of affordability.
Alphachat's Standard plan supports 3,000 messages per month, with unlimited usage for Enterprise. Botsonic's tiers range from 100 messages in the Free plan to 25,000 in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents. Botsonic lacks this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Botsonic and My AskAI offer AI email assistant capabilities, while Alphachat does not. This feature can be crucial for businesses looking to automate email responses.
All three platforms support email lead capture, helping businesses collect and manage customer leads effectively.
Alphachat offers unlimited content limits across all tiers. Botsonic's limits vary from 1 million characters in the Free plan to 200 million in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it highly flexible for content management.
Alphachat allows one chatbot in the Standard plan and unlimited in the Enterprise plan. Botsonic's tiers range from one chatbot in the Free plan to five in the Enterprise plan. My AskAI supports one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre, which could be a consideration for businesses needing this feature.
Alphachat and Botsonic both offer a chatbot flow builder. My AskAI does not include this feature, focusing instead on other capabilities.
Alphachat integrates with Floweditor. Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for content and knowledge management.
Alphachat integrates with platforms like Wix, Shopify, and Wordpress, among others. Botsonic offers a wide range of integrations including WhatsApp, Facebook Messenger, and Slack. My AskAI supports numerous integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, ensuring broad compatibility for end-user interactions.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Alphachat and My AskAI are not. Support options vary, with My AskAI offering web, email, and video support in the Pro plan and dedicated Slack and succes
