Alphachat and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers structured pricing with a Standard plan at €399 per month for up to 3,000 tickets/chats and an Enterprise plan with customized pricing for unlimited usage. It provides essential features such as human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant. The cost per 1,000 tickets/chats for Alphachat is $370.
Botsify, on the other hand, provides flexible usage tiers with unlimited tickets/chats across all plans, including "Do it yourself" at $49 per month, "Done for you" at $149 per month, and custom plans with tailored pricing. Similar to Alphachat, Botsify includes human handover, analytics/insights, and email lead capture, but does not offer an AI email assistant. The specific cost per 1,000 tickets/chats for Botsify is not disclosed and is provided upon request (POA). Both platforms aim to streamline customer support through AI, but they differ in pricing structures and scalability options.
| Feature | Alphachat | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | POA | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Botsify, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features tailored to different business needs, with varying pricing structures and capabilities.
All three platforms—Alphachat, Botsify, and My AskAI—offer AI customer support features, ensuring automated responses to customer inquiries. However, Alphachat and My AskAI extend their AI capabilities to support agents, providing additional tools for human agents to assist in customer interactions, a feature Botsify lacks.
The pricing structures vary significantly among the three. Alphachat offers a Standard plan at €399 per month and a customized Enterprise plan. Botsify provides three plans: "Do it yourself" for $49 per month, "Done for you" for $149 per month, and a Custom plan. My AskAI offers more affordable options with the Essentials plan at $60, Pro at $99, and a customizable Enterprise plan, all of which include a 30-day free trial without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, while Alphachat charges $370. Botsify’s pricing is not specified and is available upon request.
Alphachat’s Standard plan allows for 3,000 interactions per month, with the Enterprise plan offering unlimited usage. Botsify provides unlimited usage across all its plans. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations beyond plan limits are charged at $0.10 each.
All three platforms support human handover, allowing seamless transition from AI to human agents. They also offer conversation analytics and insights to help businesses understand customer interactions better.
My AskAI stands out with its AI email assistant, a feature not available in Alphachat or Botsify. This can significantly enhance customer support by automating email responses.
My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, and more. It also integrates with numerous end-user platforms like Slack, Teams, and WhatsApp (via Intercom/Zendesk). Alphachat and Botsify have fewer integration options, with Alphachat supporting platforms like Wix and Shopify, and Botsify integrating with Messenger and Instagram.
All three platforms are GDPR compliant, ensuring data protection and privacy. Botsify is the only one that is SOC-2 compliant. Support options vary, with My AskAI offering tiered support based on the plan, including priority and dedicated success managers for higher-tier plans. Alphachat provides dedicated account managers for Enterprise users, while Botsify offers varying levels of support based on the plan.
My AskAI utilizes advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan. Alphachat uses OpenAI models, while Botsify does not specify its AI models. All three platforms offer API access, allowing for custom integrations and extended functionality.
In summary, My AskAI provides a comprehensive and cost-effective solution with unique features like an AI email assistant and extensive integrations, making it a strong competitor in the AI customer support market. Alphachat and Botsify offer robust features but differ in pricing and specific capabilities, catering to different business needs.
