Alphachat and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Alphachat offers a comprehensive suite of features including human handover, analytics/insights, and email lead capture, but lacks an AI email assistant. Pricing for Alphachat is structured around two main plans: a Standard plan costing €399 per month for up to 3,000 tickets, and a customizable Enterprise plan for unlimited usage. The cost per 1,000 tickets or chats is $370, reflecting its focus on larger-scale operations.
In contrast, Algomo provides a more cost-effective solution with a price of $125 per 1,000 tickets or chats. Algomo's plans include a Starter tier at $9 per month for 100 bot conversations, a Pro tier at $49 per month for 600 conversations, and a Scale tier at $499 per month for 10,000 conversations. Algomo also supports human handover, analytics/insights, and email lead capture, with the added benefit of an AI email assistant. This makes Algomo a potentially more versatile option for businesses with varying support needs and budgets.
| Feature | Alphachat | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Standard - €399mo Enterprise - Customized Plan | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $370 | $125 | $99 |
| Usage Tiers | Standard - 3,000/mo Enterprise - Unlimited | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Alphachat pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Standard - Unlimited Enterprise - Unlimited | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Standard - 1 Enterprise - Unlimited | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Floweditor | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | OpenAI | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Alphachat, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a suite of features tailored to meet various business needs, but there are distinct differences in pricing, capabilities, and integrations that set them apart.
All three platforms—Alphachat, Algomo, and My AskAI—offer AI customer support features. This ensures that businesses can leverage AI to handle customer inquiries efficiently, reducing the load on human support agents.
Each platform provides AI features specifically designed to assist support agents. This includes capabilities like conversation analytics and human handover, which help streamline support workflows and improve response times.
Alphachat's pricing starts at €399 per month for the Standard plan, with a customized plan available for enterprise needs. Algomo offers a more tiered pricing structure, starting at $9 per month for the Starter plan and going up to $499 per month for the Scale plan. My AskAI's pricing is more flexible, with the Essentials plan starting at $60 per month, the Pro plan at $99 per month, and an Enterprise plan available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be an attractive option for businesses looking to test the service.
In terms of cost efficiency, My AskAI is the most economical option at $99 per 1,000 tickets or chats. Algomo follows at $125, and Alphachat is the most expensive at $370.
Alphachat's Standard plan allows for 3,000 conversations per month, with unlimited conversations available in the Enterprise plan. Algomo's tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each platform offers conversation analytics and insights, providing valuable data to help businesses improve their customer support strategies.
Both Algomo and My AskAI offer an AI email assistant, a feature not available in Alphachat. This can be particularly useful for automating email responses and managing email-based customer support.
All three platforms support email lead capture, enabling businesses to gather and manage leads effectively.
Alphachat and My AskAI offer unlimited content limits across all plans, whereas Algomo imposes character limits based on the plan tier, ranging from 10 million to 100 million characters per workspace.
Alphachat offers one chatbot in the Standard plan and unlimited chatbots in the Enterprise plan. Algomo's plans range from one chatbot in the Starter plan to unlimited bots in the Scale plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the platforms offer a hosted help center, which means businesses will need to manage their help resources independently.
Alphachat is the only platform that includes a chatbot flow builder, allowing for customized conversation flows. Algomo and My AskAI do not offer this feature.
My AskAI offers the most extensive range of content and knowledge integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, Confluence, and more. Alphachat and Algomo have more limited integration options.
My AskAI also stands out in end-user integrations, supporting a wide range of platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging apps. Alphachat and Algomo offer fewer integration options in comparison.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Alphachat provides different levels of support based on the plan, including a dedicated account manager for Enterprise users. Algomo offers live chat support across all plans, with additional support options in higher tiers. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support, including a success manager, in the Enterprise plan.
Alphachat uses OpenAI models, while Algomo employs its own models. My AskAI offers a variety of models, including GPT-4o, Claude, and Gemini, providing businesses with more flexibility in choosing the AI that best fits their needs.
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and workflows.
While Alphachat, Algomo, and My AskAI all offer robust AI customer support features, My AskAI stands out for its cost efficiency, extensive integrations, and flexible pricing plans. These factors make it a compelling choice for businesses looking to enhance their customer support capabilities with AI.
