Algomo and Zipchat are AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Algomo offers a tiered pricing structure with plans starting at $9 per month for the Starter plan, which includes 100 bot conversations per month. The Pro plan, at $49 per month, supports 600 bot conversations, while the Scale plan, at $499 per month, accommodates up to 10,000 bot conversations. Algomo's features include human handover, analytics and insights, an AI email assistant, and email lead capture. The cost per 1,000 tickets or chats is $125.
Zipchat also provides a tiered pricing model, starting at $49 per month for the Starter plan, which includes 500 replies per month. The Growth plan, at $129 per month, offers 1,500 replies, the Pro plan at $249 per month provides 3,000 replies, and the Scale plan at $499 per month supports 6,000 replies. Additionally, Zipchat offers an Enterprise plan with pricing available upon request. Zipchat features analytics and insights, and email lead capture but does not support human handover or an AI email assistant. The cost per 1,000 tickets or chats is $86.
In summary, while Algomo and Zipchat both offer robust AI customer support solutions with various pricing tiers and features, they cater to slightly different needs. Algomo provides a more comprehensive set of features including human handover and an AI email assistant, whereas Zipchat offers a lower cost per 1,000 tickets or chats and a broader range of usage tiers, albeit without human handover capabilities.
| Feature | Algomo | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $86 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Algomo, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers distinct features, pricing plans, and capabilities, making it crucial to understand their differences for effective decision-making.
All three platforms—Algomo, Zipchat, and My AskAI—offer AI customer support features aimed at automating responses and managing customer inquiries. However, only Algomo and My AskAI extend these AI capabilities to support agents, providing a more comprehensive toolset for customer service teams.
Algomo's pricing starts at $9 per month for their Starter plan and scales up to $499 per month for their Scale plan. Zipchat's pricing is higher, beginning at $49 per month for the Starter plan and reaching $499 per month for the Scale plan, with an additional Enterprise option available on request. My AskAI offers a middle ground with plans starting at $60 per month for the Essentials plan and going up to $99 per month for the Pro plan, also featuring an Enterprise option. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, giving potential users a risk-free opportunity to evaluate the service.
When it comes to cost efficiency per 1,000 tickets or chats, Zipchat is the most economical at $86. My AskAI follows at $99, while Algomo is the most expensive at $125. This makes Zipchat a more budget-friendly option for high-volume users, although My AskAI offers a competitive middle ground.
Algomo, Zipchat, and My AskAI have different usage tiers. Algomo's tiers range from 100 bot conversations per month on the Starter plan to 10,000 on the Scale plan. Zipchat starts with 500 replies per month on the Starter plan and goes up to 6,000 on the Scale plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Zipchat lacks this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Algomo and My AskAI include an AI email assistant feature, aiding in managing and automating email responses. Zipchat does not offer this capability.
All three platforms—Algomo, Zipchat, and My AskAI—support email lead capture, helping businesses to gather and manage customer leads effectively.
Algomo imposes character limits on its plans, ranging from 10 million to 100 million characters per workspace. Zipchat limits the number of webpages, from 1,000 on the Starter plan to 30,000 on the Scale plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing greater flexibility.
Algomo allows 1 chatbot on the Starter plan, 2 on the Pro plan, and unlimited bots on the Scale plan. Zipchat's chatbot limits are less clear, with only the Starter plan explicitly mentioning 2 chatbots. My AskAI offers 1 chatbot with 2 modes (public and private) on both the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integration
