Algomo and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Algomo offers a range of pricing plans, starting at $9 per month for the Starter tier, which includes 100 bot conversations per month, scaling up to $499 per month for the Scale tier, which includes 10,000 bot conversations per month. The cost per 1,000 tickets or chats is set at $125. Algomo's features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities.
Watermelon, in comparison, has a higher cost per 1,000 tickets or chats at $522. Its pricing plans start from €149 per month for the Basic tier and go up to €1499 per month for the Enterprise tier, with pricing based on included features. Like Algomo, Watermelon supports human handover and provides analytics and insights, along with email lead capture. However, it does not include an AI email assistant. This positions Algomo as a more cost-effective solution with a broader range of features for businesses looking to optimize their customer support operations.
| Feature | Algomo | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $522 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each offers a range of features aimed at enhancing support efficiency, but they differ in pricing, capabilities, and integrations.
All three platforms—Algomo, Watermelon, and My AskAI—offer AI customer support features and AI functionalities for support agents. This ensures that customer inquiries can be handled effectively, reducing the workload on human agents.
Algomo provides three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Watermelon's pricing starts from €149/month for Basic, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans that are POA (Price on Application), with a 30-day free trial available for all plans without requiring a credit card.
The cost per 1,000 tickets or chats is $125 for Algomo, $522 for Watermelon, and $99 for My AskAI. This positions My AskAI as the most cost-effective option among the three.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Watermelon's usage is feature-based rather than tier-based. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also provide conversation analytics and insights, helping businesses understand and improve customer interactions.
Algomo and My AskAI both offer AI email assistants, while Watermelon does not. All three platforms support email lead capture, aiding in customer acquisition and retention.
Algomo's content limits vary by plan, ranging from 10 million to 100 million characters per workspace. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. Watermelon includes chatbots starting from the Premium plan, with up to 10 chatbots in the Enterprise plan. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform to offer a hosted help center. None of the three platforms provide a chatbot flow builder.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Watermelon supports integrations with websites and documents. My AskAI offers a wider range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Watermelon supports live chat, Facebook Messenger, WhatsApp, Instagram, and several upcoming integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and several social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Algomo offers live chat support across all plans, with additional support options in higher tiers. Waterme
