Algomo and Voiceflow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Algomo offers a tiered pricing structure with its Starter plan at $9 per month for 100 bot conversations, Pro plan at $49 per month for 600 conversations, and Scale plan at $499 per month for 10,000 conversations. The cost per 1,000 tickets or chats is $125. Algomo includes features such as human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture, making it a well-rounded solution for businesses looking to enhance their customer support capabilities.
Voiceflow, on the other hand, provides a different approach with its usage tiers based on monthly AI tokens. The Sandbox plan is free with 100,000 monthly AI tokens, while the Pro plan costs $50 per month for 2 million tokens, and the Teams plan is $625 per month for 10 million tokens. Enterprise pricing is available upon request. Voiceflow also offers analytics and insights, and email lead capture but does not support human handover or an AI email assistant. The exact cost per 1,000 tickets or chats is provided on a per-organization basis (POA). This structure may appeal to enterprises with higher volume needs and a preference for token-based usage.
| Feature | Algomo | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | POA | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a unique set of features, pricing structures, and capabilities aimed at different market segments.
All three platforms—Algomo, Voiceflow, and My AskAI—provide AI customer support features. This includes capabilities like automated responses to customer inquiries and conversation analytics.
Algomo and My AskAI offer AI features specifically designed for support agents, providing additional tools to assist human operators. Voiceflow does not offer this feature, focusing more on chatbot capabilities.
Algomo's pricing starts at $9 per month for the Starter plan, going up to $499 per month for the Scale plan. Voiceflow's pricing ranges from a free Sandbox plan to an Enterprise plan with custom pricing. My AskAI offers a 30-day free trial on all plans, with pricing starting at $60 for the Essentials plan and going up to custom pricing for the Enterprise plan.
My AskAI charges $99 per 1,000 tickets or chats, which is more affordable compared to Algomo's $125. Voiceflow's pricing for this metric is available on request (POA).
Algomo offers three usage tiers, starting at 100 bot conversations per month for the Starter plan. Voiceflow's tiers are based on monthly AI tokens, starting at 100k tokens for the Sandbox plan. My AskAI provides 200 conversations per month for the Essentials plan, with additional conversations priced at $0.10 each.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents. Voiceflow does not offer this feature.
All three platforms—Algomo, Voiceflow, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions better.
Algomo and My AskAI offer AI email assistants to help manage and respond to customer emails. Voiceflow does not include this feature.
All three platforms support email lead capture, enabling businesses to gather customer information through email interactions.
Algomo's content limits vary by plan, starting at 10M characters for the Starter plan. Voiceflow's limits are based on the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Algomo offers up to unlimited chatbots in its Scale plan. Voiceflow provides up to unlimited agents in its Teams and Enterprise plans. My AskAI offers one chatbot with two modes (public and private) for its Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Voiceflow includes a chatbot flow builder, allowing for custom conversation paths. Algomo and My AskAI do not offer this feature.
My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. Algomo and Voiceflow also offer various integrations but with fewer options compared to My AskAI.
My AskAI provides extensive end-user integrations, including Zendesk, Intercom, Slack, and various social media channels via Intercom/Zendesk. Algomo and Voiceflow offer integrations with platforms like Shopify, Hubspot, and Slack, but Voiceflow lacks some of the social media integrations available in My AskAI.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, whereas Algomo and My AskAI are not.
Support varies across the platforms. Algomo offers live chat support across all plans, with additional support options for higher tiers. Voiceflow provides community support for its free plan and email support for paid plans. My AskAI offers web and email support for the Essentials plan, with priority support and a success manager for higher-tier plans.
Algomo uses its own models, while Voiceflow supports all large language models (LLMs) in its paid plans. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
All three platforms offer API access, allowing for custom integrations and extended functionalities.
In summary, My AskAI stands out for its comprehensive integration options, affordable pricing, and robust support features, positioning it as a strong contender in the AI customer support market. Algomo and Voiceflow also offer valuable features but cater to slightly different needs and market segments.
