Algomo and Userdesk are both AI customer support tools designed to deflect support tickets through automated responses. Algomo positions itself with a higher price point at $125 per 1,000 tickets or chats, offering various usage tiers from Starter to Scale, with monthly prices ranging from $9 to $499. Algomo provides a comprehensive set of features including human handover, analytics/insights, an AI email assistant, and email lead capture, making it a robust solution for businesses looking for extensive automation capabilities.
On the other hand, Userdesk offers a more cost-effective solution at $24 per 1,000 tickets or chats, with a broader range of usage tiers from Free to Enterprise, priced from $0 to $499 per month. However, Userdesk lacks some of the advanced features found in Algomo, such as human handover, analytics/insights, and an AI email assistant, although it does include email lead capture. Userdesk's pricing structure and feature set make it a more accessible option for smaller businesses or those with less demanding automation needs.
| Feature | Algomo | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $24 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo,Userdesk, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and assisting human agents. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Algomo, Userdesk, and My AskAI—provide AI customer support features, ensuring automated assistance for customer queries. However, while both Algomo and My AskAI offer AI features specifically designed for support agents, Userdesk's offering in this area is to be confirmed.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Userdesk provides a more granular pricing structure with five tiers, ranging from Free to Enterprise, with additional costs for removing branding. My AskAI has three plans: Essentials at $60/month, Pro at $99/month, and Enterprise (price on application), and offers a 30-day free trial on all plans without requiring a credit card.
When it comes to pricing per 1,000 tickets or chats, Userdesk is the most economical at $24, followed by My AskAI at $99, and Algomo at $125.
Algomo's usage tiers range from 100 bot conversations per month for the Starter plan to 10,000 for the Scale plan. Userdesk's tiers start at 30 AI messages per month for the Free plan and go up to 100,000 for the Enterprise plan. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from bot to human agent. Userdesk does not offer this feature.
Algomo and My AskAI provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Userdesk does not offer this capability.
Algomo and My AskAI include an AI email assistant feature, while Userdesk does not.
All three platforms—Algomo, Userdesk, and My AskAI—support email lead capture, aiding in customer acquisition and engagement.
Algomo's content limits range from 10 million characters for the Starter plan to 100 million for the Scale plan. Userdesk's limits vary from 50,000 training words for the Free plan to 50 million for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Algomo allows 1 chatbot for the Starter plan, 2 for the Pro plan, and unlimited bots for the Scale plan. Userdesk offers 1 chatbot for the Free and Hobby plans, 2 for the Growth plan, 5 for the Pro plan, and 50 for the Enterprise plan. My AskAI provides 1 chatbot with 2 modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Userdesk supports websites, files (PDFs), Notion pages, and sitemaps. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Userdesk supports WordPress, Shopify, Webflow, Wix, and any website, as well as Slack. My AskAI has a broad range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. Algomo offers live chat support at all tiers, with additional support options for higher plans. Userdesk's support details are not provided. My AskAI offers web and email suppo
