Algomo and Stonly are AI customer support tools designed to deflect support tickets and assist in managing customer inquiries. Algomo offers a tiered pricing structure with a cost of $125 per 1,000 tickets or chats. It has three usage tiers: Starter with 100 bot conversations per month, Pro with 600 bot conversations per month, and Scale with 10,000 bot conversations per month. Algomo's price plans range from $9 per month for the Starter tier to $499 per month for the Scale tier. Key features include human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture functionality.
Stonly, on the other hand, does not provide a fixed price per 1,000 tickets or chats, as pricing is offered on a per-quote basis. It offers three price plans: Starter at $124 per month, Business at $249 per month, and Enterprise with custom pricing. Unlike Algomo, Stonly does not support human handover or have an AI email assistant or email lead capture capabilities. However, it does offer analytics and insights. The lack of detailed usage tiers and specific cost per 1,000 interactions makes Stonly's pricing structure less transparent compared to Algomo.
| Feature | Algomo | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | POA | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Algomo pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets, enhancing customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to various business needs.
All three platforms, Algomo, Stonly, and My AskAI, offer AI customer support features, enabling businesses to automate responses and improve customer interactions. However, only Algomo and My AskAI extend their AI capabilities to support agents, providing tools to assist human agents in managing customer queries more effectively.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Stonly's pricing starts at $124/month for the Starter plan, $249/month for Business, with Enterprise pricing available upon request. My AskAI's pricing is structured with Essentials at $60, Pro at $99, and Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, My AskAI charges $99, which is more economical than Algomo’s $125. Stonly’s pricing for this metric is not explicitly provided and is determined on a case-by-case basis.
Algomo and My AskAI both offer usage tiers for their plans. Algomo's tiers range from 100 to 10,000 bot conversations per month depending on the plan. My AskAI provides 200 conversations for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond these limits. Stonly does not specify usage tiers.
Both Algomo and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Stonly lacks this feature, which might be a consideration for businesses needing a more integrated human-AI interaction.
All three platforms provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving their support strategies.
Algomo and My AskAI offer AI email assistants and email lead capture features, enhancing their utility for email-based customer support and lead generation. Stonly does not provide these features.
Algomo imposes character limits per workspace based on the plan, ranging from 10 million to 100 million characters. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility. Stonly does not specify content limits.
Algomo's chatbot availability varies by plan, starting from one chatbot in the Starter plan to unlimited bots in the Scale plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, with unlimited bots available in the Enterprise plan. Stonly does not specify the number of chatbots available.
Stonly offers a hosted help center, a feature not available in Algomo and My AskAI. None of the platforms provide a chatbot flow builder, which could be a potential area for future development.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI offers broader integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly’s content and knowledge integrations are not detailed.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms. Stonly offers integrations with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Algomo offering live chat across all plans and dedicated priority support for the Scale plan. Stonly’s support details are sparse, with priority support and a dedicated account executive available for Enterprise clients. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise clients.
Algomo uses its own AI models, while My AskAI leverages GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, or Gemini for Enterprise. Stonly does not specify the AI models used. All three platforms offer API access.
