AI customer support features comparison: Algomo vs Neople
Algomo and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Algomo offers a more detailed pricing structure with three usage tiers: Starter, Pro, and Scale, catering to different volumes of bot conversations per month. The cost per 1,000 tickets or chats is $125, making it a more affordable option compared to Neople, which charges $334 for the same volume. Algomo’s plans range from $9 per month for the Starter tier to $499 per month for the Scale tier, providing flexibility for businesses of various sizes.
In terms of capabilities, Algomo includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture, indicating a comprehensive suite of tools for customer support. Neople, on the other hand, does not provide detailed information on usage tiers, human handover, analytics, or email lead capture, and it lacks an AI email assistant. Neople’s pricing plans are significantly higher, starting at €1500 per month for the Junior plan and increasing to over €2500 per month for more advanced plans. This positions Algomo as a more cost-effective and feature-rich solution compared to Neople.
Full breakdown: All available features and pricing
| Feature | Algomo | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $334 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Algomo pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support |
TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Algomo vs. Neople vs. My AskAI
AI Customer Support Features
Algomo and My AskAI both offer comprehensive AI customer support features, aimed at deflecting support tickets. Neople, however, does not provide these features, focusing instead on AI capabilities for support agents.
AI Features for Support Agents
All three platforms—Algomo, Neople, and My AskAI—offer AI features specifically designed to assist support agents, enhancing their efficiency and productivity.
Pricing Plans
Algomo offers a tiered pricing structure starting at $9 per month for the Starter plan, going up to $499 per month for the Scale plan. Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and reaching beyond €3500 for the Senior plan. My AskAI provides a more balanced pricing strategy with plans starting at $60 per month for the Essentials plan, up to $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The cost per 1,000 tickets/chats is $125 for Algomo, $334 for Neople, and $99 for My AskAI, making My AskAI the most cost-effective option in this aspect.
Usage Tiers
Algomo's usage tiers range from 100 to 10,000 bot conversations per month. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits. Neople does not provide clear information on usage tiers.
Human Handover
Both Algomo and My AskAI support human handover, ensuring seamless transitions from AI to human agents when necessary. Neople does not provide information on this feature.
Conversation Analytics/Insights
Algomo and My AskAI both offer conversation analytics and insights, helping businesses understand and optimize their customer interactions. Neople does not provide details on this feature.
AI Email Assistant
Both Algomo and My AskAI include an AI email assistant feature, whereas Neople does not offer this capability.
Email Lead Capture
Algomo and My AskAI both provide email lead capture functionality. Neople does not offer information on this feature.
Content Limits
Algomo imposes character limits on its plans, ranging from 10M to 100M characters per workspace. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople does not specify content limits.
Number of Chatbots/Agents
Algomo allows for 1 to unlimited chatbots depending on the plan. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Neople does not provide information on the number of chatbots/agents.
Hosted Help Centre
None of the platforms—Algomo, Neople, or My AskAI—offer a hosted help center.
Chatbot Flow Builder
None of the three platforms provide a chatbot flow builder.
Integrations (Content/Knowledge)
Algomo integrates with various content sources such as public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI offers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not provide details on content/knowledge integrations.
Integrations (End Users)
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Neople does not provide information on end-user integrations.
GDPR Compliance
All three platforms—Algomo, Neople, and My AskAI—are GDPR compliant.
SOC-2 Compliance
Neople is the only platform among the three that is SOC-2 compliant. Algomo and My AskAI do not have this certification.
Support
Algomo provides live chat support across its plans, with additional support options for higher tiers. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan. Neople does not specify its support options.
AI Models Available
Algomo uses its own models, while My AskAI utilizes GPT-4o for Essentials and Pro plans, and offers additional models like GPT-4o, Claude, and Gemini for the Enterprise plan. Neople does not provide details on the AI models available.
API Access
Both Algomo and My AskAI offer API access. Neople does not provide information on API access.
Conclusion
My AskAI stands out with its balanced pricing, extensive integrations, and flexible usage tiers. It offers comprehensive support options and a variety of AI models, making it a versatile choice for businesses looking to enhance their customer support capabilities. Algomo provides competitive pricing and essential features, while Neople focuses more on support agents with higher pricing and less transparency on certain features.
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