Algomo and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Algomo offers a more detailed pricing structure with three usage tiers: Starter, Pro, and Scale, catering to different volumes of bot conversations per month. The cost per 1,000 tickets or chats is $125, making it a more affordable option compared to Neople, which charges $334 for the same volume. Algomo’s plans range from $9 per month for the Starter tier to $499 per month for the Scale tier, providing flexibility for businesses of various sizes.
In terms of capabilities, Algomo includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture, indicating a comprehensive suite of tools for customer support. Neople, on the other hand, does not provide detailed information on usage tiers, human handover, analytics, or email lead capture, and it lacks an AI email assistant. Neople’s pricing plans are significantly higher, starting at €1500 per month for the Junior plan and increasing to over €2500 per month for more advanced plans. This positions Algomo as a more cost-effective and feature-rich solution compared to Neople.
| Feature | Algomo | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $334 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Algomo pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
AlgomoandMy AskAIboth offer comprehensive AI customer support features, aimed at deflecting support tickets.Neople, however, does not provide these features, focusing instead on AI capabilities for support agents.
All three platforms—Algomo,Neople, andMy AskAI—offer AI features specifically designed to assist support agents, enhancing their efficiency and productivity.
Algomooffers a tiered pricing structure starting at $9 per month for the Starter plan, going up to $499 per month for the Scale plan.Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and reaching beyond €3500 for the Senior plan.My AskAIprovides a more balanced pricing strategy with plans starting at $60 per month for the Essentials plan, up to $99 for the Pro plan, and custom pricing for the Enterprise plan. Notably,My AskAIoffers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats is $125 forAlgomo, $334 forNeople, and $99 forMy AskAI, makingMy AskAIthe most cost-effective option in this aspect.
Algomo's usage tiers range from 100 to 10,000 bot conversations per month.My AskAIoffers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.Neopledoes not provide clear information on usage tiers.
BothAlgomoandMy AskAIsupport human handover, ensuring seamless transitions from AI to human agents when necessary.Neopledoes not provide information on this feature.
AlgomoandMy AskAIboth offer conversation analytics and insights, helping businesses understand and optimize their customer interactions.Neopledoes not provide details on this feature.
BothAlgomoandMy AskAIinclude an AI email assistant feature, whereasNeopledoes not offer this capability.
AlgomoandMy AskAIboth provide email lead capture functionality.Neopledoes not offer information on this feature.
Algomoimposes character limits on its plans, ranging from 10M to 100M characters per workspace. In contrast,My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.Neopledoes not specify content limits.
Algomoallows for 1 to unlimited chatbots depending on the plan.My AskAIoffers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.Neopledoes not provide information on the number of chatbots/agents.
None of the platforms—Algomo,Neople, orMy AskAI—offer a hosted help center.
None of the three platforms provide a chatbot flow builder.
Algomointegrates with various content sources such as public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs.My AskAIoffers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.Neopledoes not provide details on content/knowledge integrations.
Algomointegrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress.My AskAIoffers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.Neopledoes not provide information on end-user integrations.
All three platforms—Algomo,Neople, andMy AskAI—are GDPR compliant.
Neopleis the only platform among the three that is SOC-2 compliant.AlgomoandMy AskAIdo not have this certification.
Algomoprovides live chat support across its plans, with additional support options for higher tiers.My AskAIoffers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan.Neopledoes not specify its support options.
Algomouses its own models, whileMy AskAIutilizes GPT-4o for Essentials and Pro plans, and offers additional models like GPT-4o, Claude, and Gemini for the Enterprise plan.Neopledoes not provide details on the AI models available.
BothAlgomoandMy AskAIoffer API access.Neopledoes not provide information on API access.
My AskAIstands out with its balanced pricing, extensive integrations, and flexible usage tiers. It offers comprehensive support options and a variety of AI models, making it a versatile choice for businesses looking to enhance their customer support capabilities.Algomoprovides competitive pricing and essential features, whileNeoplefocuses more on support agents with higher pricing and less transparency on certain features.
