AI customer support features comparison: Algomo vs LiveHelpNow

Introduction

Algomo, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency through automation and AI capabilities. This summary compares key features, pricing, and capabilities of these tools to provide an objective overview.

AI Customer Support Features

All three platforms, Algomo, LiveHelpNow, and My AskAI, offer AI customer support features aimed at automating responses and reducing the workload on human agents. They also provide AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. LiveHelpNow has a more segmented pricing model, with individual charges for different features like live chat, ticket management, and chatbots. My AskAI has a simpler pricing structure with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Algomo charges $125, while My AskAI charges $99. LiveHelpNow's pricing for this metric is provided on application (POA), making it less transparent compared to its competitors.

Usage Tiers

Algomo's usage tiers range from 100 bot conversations per month at the Starter level to 10,000 conversations per month at the Scale level. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each. LiveHelpNow does not provide specific usage tiers.

Human Handover

All three platforms support human handover, allowing complex queries to be escalated to human agents seamlessly.

Conversation Analytics/Insights

Conversation analytics and insights are available across Algomo, LiveHelpNow, and My AskAI, enabling businesses to track performance and improve customer interactions.

AI Email Assistant

Both Algomo and My AskAI offer AI email assistants, whereas LiveHelpNow does not include this feature.

Email Lead Capture

Email lead capture is supported by all three platforms, helping businesses to gather potential customer information efficiently.

Content Limits

Algomo imposes character limits per workspace, varying from 10 million to 100 million characters depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility. LiveHelpNow does not specify content limits.

Number of Chatbots/Agents

Algomo's plans allow for one chatbot in the Starter plan, two in the Pro plan, and unlimited bots in the Scale plan. My AskAI offers one chatbot with two modes (public and private) in both its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.

Hosted Help Centre

LiveHelpNow is the only platform that offers a hosted help center, while Algomo and My AskAI do not provide this feature.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder, which might be a consideration for businesses looking for this specific functionality.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. LiveHelpNow supports website, documents, and help center integrations. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

For end-user integrations, Algomo supports platforms like Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. LiveHelpNow provides a comprehensive list of integrations on their website. My AskAI offers a wide array of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms like Tidio, LiveChat, and Crisp, among others.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Algomo providing live chat and priority support at higher tiers, and My AskAI offering web, email, and video support, with additional options like Slack and a success manager for Enterprise users. LiveHelpNow's support details are not specified.

AI Models and API Access

Algomo uses its own AI models, while My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise users. API access is provided by all three platforms.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its straightforward pricing, extensive integrations, and unlimited content limits, making it a versatile choice for businesses looking to enhance their customer support capabilities.