Algomo and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Algomo offers a tiered pricing structure with plans starting at $9 per month for the Starter plan, escalating to $499 per month for the Scale plan, which accommodates up to 10,000 bot conversations per month. Algomo's pricing per 1,000 tickets or chats is $125. Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities, making it a robust solution for businesses looking to integrate AI into their customer support strategies.
LiveHelpNow, on the other hand, provides a more modular pricing approach, charging $21 per agent for services like live chat, ticket management, and knowledge base access, with additional fees for specific features such as chatbots at $95 per month and Hue AI at $300 per month. While the price per 1,000 tickets or chats is not disclosed, LiveHelpNow also offers human handover, analytics, and email lead capture, but lacks an AI email assistant. This modular structure allows businesses to customize their support solutions based on specific needs, though it may result in higher overall costs depending on the selected features and number of agents.
| Feature | Algomo | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | POA | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency through automation and AI capabilities. This summary compares key features, pricing, and capabilities of these tools to provide an objective overview.
All three platforms, Algomo, LiveHelpNow, and My AskAI, offer AI customer support features aimed at automating responses and reducing the workload on human agents. They also provide AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently.
Algomo offers three pricing tiers: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. LiveHelpNow has a more segmented pricing model, with individual charges for different features like live chat, ticket management, and chatbots. My AskAI has a simpler pricing structure with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For handling 1,000 tickets or chats, Algomo charges $125, while My AskAI charges $99. LiveHelpNow's pricing for this metric is provided on application (POA), making it less transparent compared to its competitors.
Algomo's usage tiers range from 100 bot conversations per month at the Starter level to 10,000 conversations per month at the Scale level. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each. LiveHelpNow does not provide specific usage tiers.
All three platforms support human handover, allowing complex queries to be escalated to human agents seamlessly.
Conversation analytics and insights are available across Algomo, LiveHelpNow, and My AskAI, enabling businesses to track performance and improve customer interactions.
Both Algomo and My AskAI offer AI email assistants, whereas LiveHelpNow does not include this feature.
Email lead capture is supported by all three platforms, helping businesses to gather potential customer information efficiently.
Algomo imposes character limits per workspace, varying from 10 million to 100 million characters depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility. LiveHelpNow does not specify content limits.
Algomo's plans allow for one chatbot in the Starter plan, two in the Pro plan, and unlimited bots in the Scale plan. My AskAI offers one chatbot with two modes (public and private) in both its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow is the only platform that offers a hosted help center, while Algomo and My AskAI do not provide this feature.
None of the three platforms offer a chatbot flow builder, which might be a consideration for businesses looking for this specific functionality.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. LiveHelpNow supports website, documents, and help center integrations. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Algomo supports platforms like Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. LiveHelpNow provides a comprehensive list of integrations on their website. My AskAI offers a wide array of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms like Tidio, LiveChat, and Crisp, among others.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Algomo providing live chat and priority support at higher tiers, and My AskAI offering web, email, and video support, with additional options like Slack and a success manager for Enterprise
