AI customer support features comparison:Algomovs LivechatAI
Algomo and LivechatAI are AI customer support tools designed to deflect support tickets by automating responses and providing detailed analytics. Algomo offers a tiered pricing structure with plans starting from $9 per month for the Starter plan, which includes 100 bot conversations, scaling up to $499 per month for the Scale plan with 10,000 bot conversations. The cost per 1,000 tickets or chats is set at $125. Key features of Algomo include human handover, analytics and insights, an AI email assistant, and email lead capture.
In contrast, LivechatAI provides a more granular pricing model, starting with a free plan that includes 100 GPT-4 messages and scaling up to the Expert plan at $389 per month, which offers unlimited messages. The cost per 1,000 tickets or chats is notably lower at $55. LivechatAI also supports human handover, analytics and insights, and email lead capture, but it does not include an AI email assistant. This makes LivechatAI a potentially more cost-effective option for businesses needing a high volume of automated support interactions without the need for an AI email assistant.
Full breakdown: All available features and pricing
| Feature | Algomo | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $55 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Algomo,LivechatAI, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features to help businesses manage customer interactions through automated chatbots and support agents.
Key Features and Capabilities
All three platforms—Algomo, LivechatAI, and My AskAI—offer AI customer support features and AI features for support agents. They also support human handover, conversation analytics/insights, and email lead capture. However, only Algomo and My AskAI provide an AI email assistant, giving them a slight edge in email support capabilities.
Pricing Plans
Algomo offers three pricing tiers: Starter at $9/mo, Pro at $49/mo, and Scale at $499/mo. LivechatAI provides a wider range of plans, starting with a Free tier, followed by Basic at $39/mo, Pro at $89/mo, Advanced at $189/mo, and Expert at $389/mo. My AskAI's pricing is more streamlined with Essentials at $60, Pro at $99, and Enterprise on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for potential users to evaluate the service.
AI Pricing and Usage Tiers
When it comes to AI pricing per 1,000 tickets/chats, Algomo charges $125, LivechatAI charges $55, and My AskAI charges $99. For usage tiers, Algomo's plans range from 100 to 10,000 bot conversations per month, LivechatAI offers from 100 GPT4 messages to unlimited messages, and My AskAI ranges from 200 to unlimited conversations per month. My AskAI also charges $0.10 per conversation beyond the set limits, providing a clear and straightforward pricing model.
Content and Chatbot Limits
Algomo has character limits per workspace, ranging from 10 million to 100 million characters. LivechatAI provides unlimited content with a 100 million character limit for most plans. My AskAI offers unlimited webpages and documents, which are updated automatically, providing flexibility and ease of use. Regarding the number of chatbots/agents, Algomo and LivechatAI provide varying limits depending on the plan, while My AskAI allows for one chatbot in Essentials and Pro plans, with unlimited bots in the Enterprise plan.
Integrations
Integration capabilities are crucial for seamless operations. Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. LivechatAI supports websites, text files, PDFs, and sitemaps. My AskAI offers extensive integration options, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
End User Integrations
For end-user integrations, Algomo supports Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Algomo offering live chat and dedicated priority support depending on the plan. LivechatAI provides community support, email, and live chat support depending on the plan. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise plans.
AI Models and API Access
Algomo uses its own AI models, while LivechatAI and My AskAI use GPT-4o and other models. All three platforms provide API access, allowing for custom integrations and extended functionalities.
Conclusion
In summary, while all three platforms—Algomo, LivechatAI, and My AskAI—offer robust AI customer support solutions, My AskAI stands out with its extensive integration options, flexible content limits, and straightforward pricing. Its 30-day free trial with no credit card requirement also makes it an attractive option for businesses looking to evaluate AI customer support tools.
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