AI customer support features comparison: Algomo vs LivechatAI

Overview

Algomo, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features to help businesses manage customer interactions through automated chatbots and support agents.

Key Features and Capabilities

All three platforms—Algomo, LivechatAI, and My AskAI—offer AI customer support features and AI features for support agents. They also support human handover, conversation analytics/insights, and email lead capture. However, only Algomo and My AskAI provide an AI email assistant, giving them a slight edge in email support capabilities.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9/mo, Pro at $49/mo, and Scale at $499/mo. LivechatAI provides a wider range of plans, starting with a Free tier, followed by Basic at $39/mo, Pro at $89/mo, Advanced at $189/mo, and Expert at $389/mo. My AskAI's pricing is more streamlined with Essentials at $60, Pro at $99, and Enterprise on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for potential users to evaluate the service.

AI Pricing and Usage Tiers

When it comes to AI pricing per 1,000 tickets/chats, Algomo charges $125, LivechatAI charges $55, and My AskAI charges $99. For usage tiers, Algomo's plans range from 100 to 10,000 bot conversations per month, LivechatAI offers from 100 GPT4 messages to unlimited messages, and My AskAI ranges from 200 to unlimited conversations per month. My AskAI also charges $0.10 per conversation beyond the set limits, providing a clear and straightforward pricing model.

Content and Chatbot Limits

Algomo has character limits per workspace, ranging from 10 million to 100 million characters. LivechatAI provides unlimited content with a 100 million character limit for most plans. My AskAI offers unlimited webpages and documents, which are updated automatically, providing flexibility and ease of use. Regarding the number of chatbots/agents, Algomo and LivechatAI provide varying limits depending on the plan, while My AskAI allows for one chatbot in Essentials and Pro plans, with unlimited bots in the Enterprise plan.

Integrations

Integration capabilities are crucial for seamless operations. Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. LivechatAI supports websites, text files, PDFs, and sitemaps. My AskAI offers extensive integration options, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

End User Integrations

For end-user integrations, Algomo supports Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Algomo offering live chat and dedicated priority support depending on the plan. LivechatAI provides community support, email, and live chat support depending on the plan. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise plans.

AI Models and API Access

Algomo uses its own AI models, while LivechatAI and My AskAI use GPT-4o and other models. All three platforms provide API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while all three platforms—Algomo, LivechatAI, and My AskAI—offer robust AI customer support solutions, My AskAI stands out with its extensive integration options, flexible content limits, and straightforward pricing. Its 30-day free trial with no credit card requirement also makes it an attractive option for businesses looking to evaluate AI customer support tools.