Algomo and Kommunicate are AI customer support tools designed to deflect support tickets and enhance customer interaction. Algomo offers a tiered pricing structure with three main plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. It charges $125 per 1,000 tickets or chats and provides usage tiers ranging from 100 to 10,000 bot conversations per month. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Kommunicate, on the other hand, has a different pricing model, charging $84 per 1,000 tickets or chats. Its plans include Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Kommunicate also supports human handover and provides analytics and insights, alongside email lead capture, but lacks an AI email assistant. Each platform offers distinct advantages depending on the specific needs and budget constraints of a business, with Algomo providing a more comprehensive feature set at a higher cost per chat, while Kommunicate offers a lower cost per chat but fewer features.
| Feature | Algomo | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $84 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. This comparison will explore their key features, pricing, and capabilities to help understand their positions in the market.
All three platforms, Algomo, Kommunicate, and My AskAI, offer AI customer support features. However, only Algomo and My AskAI extend their AI functionalities to support agents, providing a more comprehensive solution for customer service teams.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Kommunicate's pricing starts at $100/month for the Lite plan, $200/month for the Advanced plan, and custom pricing for the Enterprise plan. My AskAI's plans are Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI services per 1,000 tickets or chats, Algomo charges $125, Kommunicate $84, and My AskAI $99. While Kommunicate offers the lowest rate, My AskAI's pricing is competitive and balanced with its extensive feature set.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Kommunicate offers 1,000 messages in the Lite plan and 5,000 in the Advanced plan, with custom pricing for Enterprise. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring seamless transitions from AI to human agents when necessary.
Each platform provides analytics and insights into conversations, aiding in the optimization of customer interactions and support strategies.
Both Algomo and My AskAI offer AI email assistants, enhancing their capabilities in automating email responses. Kommunicate does not provide this feature.
All three platforms support email lead capture, helping businesses gather potential customer information efficiently.
Algomo has specific character limits per workspace, depending on the plan. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Algomo's plans vary from 1 chatbot in the Starter plan to unlimited bots in the Scale plan. Kommunicate's chatbot limits are not specified. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI functionalities.
Kommunicate includes a chatbot flow builder, allowing for customizable conversation flows. Algomo and My AskAI do not offer this feature.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. Kommunicate supports web scraping, FAQs, various document types, and integrations with Zendesk, Helpscout, and Salesforce. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Kommunicate's integrations can be found on their website. My AskAI supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Algomo offering different levels of support based on the plan, Kommunicate providing comprehensive support options, and My AskAI offering web, email, video, and priority support, with dedicated success managers for Enterprise plans.
Algomo uses its own models, while Kommunicate and My AskAI utilize GPT-4o. My AskAI also offers access to Claude and Gemini models in the Enterprise plan. All three platforms provide API access.
In summary, My AskAI stands out with its comprehensive AI features for both customer support and agents, competitive pricing, extensive integrations, and flexible content limits. These attributes position My AskAI as a robust option for businesses seeking a versatile and scalable AI customer support solution.
