Algomo and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and improving customer service efficiency. Algomo offers a more comprehensive set of features, including human handover, analytics and insights, an AI email assistant, and email lead capture. Its pricing is structured with various usage tiers: Starter at $9 per month for 100 bot conversations, Pro at $49 per month for 600 bot conversations, and Scale at $499 per month for 10,000 bot conversations. The cost per 1,000 tickets/chats with Algomo is $125.
Helpkit, on the other hand, is more cost-effective with a price of $49 per 1,000 tickets/chats. While it does not provide human handover or an AI email assistant, it does offer analytics and insights and email lead capture. Helpkit's pricing plans are Starter at $19 per month, Business at $39 per month, and Professional at $79 per month, with an additional HelpKit AI Chatbot plan at $49 per month. This makes Helpkit a budget-friendly option, though it lacks some of the advanced features found in Algomo.
| Feature | Algomo | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $49 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Algomo, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets, enhancing customer service efficiency through automation. Each platform offers distinct features and pricing models tailored to different business needs.
All three platforms—Algomo, Helpkit, and My AskAI—offer AI customer support features. This core functionality is essential for deflecting support tickets and automating customer interactions.
Algomo and My AskAI both provide AI features specifically designed for support agents, enhancing their ability to manage customer queries effectively. Helpkit, however, does not offer these features, potentially limiting its utility for support teams.
Algomo's pricing ranges from $9 to $499 per month across three tiers: Starter, Pro, and Scale. Helpkit's plans range from $19 to $79 per month, with an additional $49 per month for their AI Chatbot. My AskAI offers plans from $60 to $99 per month, with a 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Algomo charges $125, while Helpkit is more economical at $49. My AskAI offers a mid-range price of $99, balancing cost and functionality.
Algomo's usage tiers range from 100 to 10,000 bot conversations per month. My AskAI offers 200 to 1,000 conversations per month, with an enterprise option for unlimited usage. Helpkit does not provide specific usage tier information.
Both Algomo and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. Helpkit lacks this feature, which may impact the user experience during complex interactions.
All three platforms—Algomo, Helpkit, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support strategies.
Algomo and My AskAI include an AI email assistant feature, which is absent in Helpkit. This feature can significantly enhance email management and response times.
Email lead capture is available across all three platforms, aiding in the collection of customer information for follow-up and marketing purposes.
Algomo's content limits vary by plan, ranging from 10 million to 100 million characters per workspace. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Helpkit does not provide specific content limit details.
Algomo offers 1 to unlimited chatbots depending on the plan. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit includes a hosted help center, a feature not offered by Algomo and My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
None of the three platforms—Algomo, Helpkit, or My AskAI—offer a chatbot flow builder, which may limit the customization of conversation flows.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo supports integrations with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Helpkit integrates with websites. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Algomo offers live chat for all plans, with additional support options for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and a success manager for Enterprise. Helpkit's support details are not specified.
Algomo uses its own models, while Helpkit utilizes GPT-4. My AskAI offers GPT-4 across all plans, with additional options like Claude and Gemini for the Enterprise plan. Both Algomo and My AskAI provide API access, which is not available with Helpkit.
Each platform—Algomo, Helpkit, and My AskAI—brings unique strengths to the table. My AskAI stands out for its extensive integrations, unlimited content limits, and comprehensive support options, making it a robust choice for businesses seeking a ver
