AI customer support features comparison: Algomo vs HappyChat AI

Overview of AI Customer Support Tools

Algomo, HappyChat AI, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each tool offers unique features, pricing plans, and capabilities, which we will explore in detail below.

AI Customer Support Features

All three platforms—Algomo, HappyChat AI, and My AskAI—provide AI customer support features. They are designed to help businesses manage and deflect customer support tickets efficiently. Additionally, Algomo and My AskAI also offer AI features specifically designed for support agents, whereas HappyChat AI's offering in this area is yet to be confirmed.

Pricing Plans

Algomo's pricing starts at $9 per month for the Starter plan, $49 per month for the Pro plan, and $499 per month for the Scale plan. HappyChat AI offers a free plan, followed by the Starter plan at $19 per month, Growth plan at $49 per month, Pro plan at $99 per month, and an Enterprise plan at $399 per month. My AskAI offers the Essentials plan at $60 per month, Pro plan at $99 per month, and an Enterprise plan with pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Algomo charges $125, HappyChat AI charges $24, and My AskAI charges $99. This makes HappyChat AI the most cost-effective option in this specific metric.

Usage Tiers

Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. HappyChat AI's tiers start with 50 messages per month in the Free plan and go up to 50,000 messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.

AI Email Assistant

Algomo and My AskAI both offer AI email assistants, whereas HappyChat AI does not include this feature.

Email Lead Capture

All three platforms—Algomo, HappyChat AI, and My AskAI—support email lead capture, enabling businesses to gather potential customer information effectively.

Content Limits

Algomo's content limits vary by plan, ranging from a 10 million character limit in the Starter plan to 100 million in the Scale plan. HappyChat AI's limits are based on the number of source pages, from 20 in the Free plan to 10,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Algomo allows one chatbot in the Starter plan, two in the Pro plan, and unlimited bots in the Scale plan. HappyChat AI ranges from one chatbot in the Free plan to 50 in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. HappyChat AI integrates with websites, files (PDF, DOCX), and sitemaps. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. HappyChat AI supports integrations with WordPress, Webflow, Shopify, Wix, WhatsApp, Messenger, Telegram, and Slack. My AskAI provides extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, whereas Algomo and My AskAI are not. Algomo offers varying levels of support based on the plan, including live chat and priority support. HappyChat AI provides chat and email support, with priority support and account managers available in higher-tier plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and success manager support in the Enterprise plan.

AI Models Available

Algomo uses its own AI models. HappyChat AI uses GPT-3 in the Free, Starter, and Growth plans, and offers GPT-4 in the Pro and Enterprise plans. My AskAI provides access to GPT-4o in the Essentials and Pro plans, and GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms offer API access, allowing for custom integrations and extended functionalities.

Conclusion

Each platform—Algomo, HappyChat AI, and My AskAI—offers a range of features and pricing plans tailored to different business needs. My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options, making it a strong contender in the AI customer support market.