AI customer support features comparison:Algomovs CustomGPT

AI Customer Support Tools: Algomo vs. CustomGPT vs. My AskAI

Core Features

All three platforms—Algomo,CustomGPT, andMy AskAI—offer AI customer support features aimed at deflecting support tickets. Algomo and My AskAI extend their capabilities to support agents, while CustomGPT does not.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. CustomGPT's plans start at $99/month for Standard, $499/month for Premium, and custom pricing for Enterprise. My AskAI's plans are priced at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise, with a notable 30-day free trial on all plans without requiring a credit card.

Cost Efficiency

When it comes to the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, compared to Algomo at $125 and CustomGPT at $250.

Usage Tiers

Algomo's usage tiers range from 100 bot conversations per month for Starter to 10,000 for Scale. CustomGPT offers 1,000 GPT-4 queries per month for Standard, scaling up to 5,000 for Premium. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Algomo and My AskAI offer human handover capabilities, whereas CustomGPT does not.

Analytics and Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions better.

AI Email Assistant

Algomo and My AskAI offer AI email assistant features, while CustomGPT does not.

Email Lead Capture

All three platforms support email lead capture, ensuring businesses can gather and manage leads effectively.

Content Limits

Algomo's content limits vary by plan, with the Starter plan allowing up to 10 million characters per workspace and the Scale plan up to 100 million. CustomGPT's Standard plan allows for 60 million words stored, scaling up to 300 million for Premium. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Algomo supports 1 chatbot for the Starter plan, 2 for Pro, and unlimited for Scale. CustomGPT allows for 10 custom chatbots in the Standard plan, 100 in Premium, and custom options for Enterprise. My AskAI supports 1 chatbot with two modes (public and private) for both Essentials and Pro, and unlimited chatbots for Enterprise.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or chatbot flow builder.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. CustomGPT supports websites, helpdesks, knowledge bases, public web content, various file types, YouTube videos, audio files, and metadata configuration. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Salesforce.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. CustomGPT offers private and public share links, embed widgets, live chat widgets, Search Generative Experience, and integrations with Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but do not have SOC-2 compliance. Support varies by plan: Algomo offers live chat for all plans, with additional support for Pro and Scale. CustomGPT provides helpdesk support and self-service for Standard and Premium, with dedicated support for Enterprise. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Algomo uses its own models, while CustomGPT relies on GPT-4 across all plans. My AskAI offers GPT-4o for Essentials and Pro, with options for GPT-4o, Claude, and Gemini for Enterprise. All three platforms provide API access.

Conclusion

While all three platforms offer robust AI customer support features,My AskAIstands out for its cost efficiency, extensive integrations, and flexible AI model options, making it a versatile choice for businesses looking to enhance their customer support capabilities.