Algomo and Customerly are AI customer support tools designed to deflect support tickets through automated conversations. Algomo offers a tiered pricing structure with plans starting at $9 per month for the Starter package, which includes 100 bot conversations per month. The Pro plan costs $49 per month for 600 bot conversations, and the Scale plan is priced at $499 per month for 10,000 bot conversations. The cost per 1,000 tickets or chats is $125. Algomo provides features such as human handover, analytics and insights, an AI email assistant, and email lead capture.
Customerly, on the other hand, also has a tiered pricing system but operates on a usage-based billing model for most of its plans. The Essential plan starts at $9 per month, while the Startup plan is priced at $49 per month. The Pro plan costs $90 per month, and the Enterprise plan is $299 per month. The cost per 1,000 tickets or chats is significantly higher at $300. Customerly includes similar features like human handover, analytics and insights, an AI email assistant, and email lead capture. Both tools aim to streamline customer support processes, but they differ significantly in their pricing and usage tiers.
| Feature | Algomo | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $300 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms integrate AI to assist both customers and support agents, offering a range of features and pricing plans to cater to different business needs.
All three platforms, Algomo, Customerly, and My AskAI, offer robust AI customer support features. This includes capabilities like human handover, conversation analytics, AI email assistants, and email lead capture. These features ensure that customers receive timely and accurate responses, while also enabling seamless transitions to human agents when necessary.
Algomo and My AskAI both provide AI features specifically for support agents, enhancing their ability to manage and resolve tickets efficiently. Customerly, however, does not offer AI features aimed at support agents, focusing more on direct customer interactions.
Algomo offers three pricing plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. Customerly's pricing is slightly more varied with Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the service.
For AI pricing per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, compared to Algomo's $125 and Customerly's $300. This makes My AskAI a more economical choice for businesses with high volumes of support interactions.
Algomo's usage tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. Customerly operates on a usage-based billing system for its higher-tier plans, with specific limits not provided for the Essential plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.
Algomo has character limits ranging from 10 million to 100 million characters per workspace, depending on the plan. Customerly's interaction limits range from 1,000 to 50,000 interactions. My AskAI stands out with unlimited webpages and documents across all plans, with automatic updates, removing constraints on content limits.
Algomo allows for 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. Customerly does not provide specific information on the number of chatbots or agents. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform among the three that offers a hosted help centre and a chatbot flow builder, providing additional tools for customer support management. Algomo and My AskAI do not include these features.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. Customerly primarily integrates with its help center. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive range of content and knowledge sources.
Algomo supports integrations with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers a wide range of end-user integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support for Algomo varies by plan, with live chat available across all plans and dedicated priority support in the Scale plan. Customerly does not provide specific support details. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Algomo uses its own models, while Customerly and My AskAI utilize GPT-4o. My AskAI also offers the option to use Claude and Gemini in the Enterprise plan. All three platforms provide API access, enabling integration with other systems and custom applications.
In summary, My AskAI offers competitive pricing, extensive integrations, and unlimited content limits, making it a strong contender in the AI customer support market. Algomo and Customerly also provide valuable features, but My AskAI's comprehensive offerings and cost-effective solutions position it favorably against its competitors.
