AI customer support features comparison:Algomovs CoSupport AI
Algomo and CoSupport AI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Algomo offers a structured pricing model with clear usage tiers: Starter, Pro, and Scale, priced at $9, $49, and $499 per month, respectively. The cost per 1,000 tickets or chats is $125. Algomo provides comprehensive features such as human handover, analytics and insights, an AI email assistant, and email lead capture, making it a versatile option for businesses looking to enhance their customer support capabilities.
In contrast, CoSupport AI does not provide specific information regarding its pricing per 1,000 tickets or chats, usage tiers, or detailed feature set. The pricing and feature details are only available upon request (POA), which may indicate a more customized approach. Without explicit data on human handover, analytics, AI email assistant, or email lead capture, it is challenging to directly compare CoSupport AI's offerings to Algomo's. This lack of transparency may require potential users to engage directly with CoSupport AI to understand its full capabilities and cost structure.
Full breakdown: All available features and pricing
| Feature | Algomo | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | POA | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Algomo pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Introduction
Algomo, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features and capabilities tailored to different business needs, with My AskAI standing out due to its comprehensive offerings and transparent pricing.
AI Customer Support Features
All three platforms provide AI customer support features and AI enhancements for support agents, ensuring that businesses can automate and streamline their customer service operations effectively.
Pricing Plans
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. My AskAI provides a more straightforward pricing structure with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing details are not publicly available.
Cost Efficiency
For AI services priced per 1,000 tickets/chats, My AskAI charges $99, which is more cost-effective compared to Algomo's $125. CoSupport AI's pricing for this metric is not disclosed.
Usage Tiers
Algomo and My AskAI both offer usage tiers, but My AskAI provides more generous limits with Essentials at 200 conversations/month, Pro at 1,000 conversations/month, and Enterprise offering unlimited conversations. Algomo's highest tier, Scale, allows up to 10,000 bot conversations/month.
Human Handover
Both Algomo and My AskAI support human handover, ensuring that complex queries can be escalated to human agents seamlessly. CoSupport AI's capabilities in this area are not specified.
Analytics and Insights
Conversation analytics and insights are available with Algomo and My AskAI, enabling businesses to gain valuable data on customer interactions. CoSupport AI does not provide information on this feature.
Email Capabilities
My AskAI includes an AI email assistant and email lead capture features, similar to Algomo. CoSupport AI does not specify whether it offers these functionalities.
Content Limits
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Algomo imposes character limits per workspace, varying by plan tier.
Number of Chatbots/Agents
Algomo's number of chatbots/agents scales with its pricing tiers, from one chatbot in the Starter plan to unlimited bots in the Scale plan. My AskAI provides one chatbot in Essentials and Pro plans, with two modes (public and private), and unlimited bots in the Enterprise plan. CoSupport AI's details on this feature are not provided.
Hosted Help Centre and Chatbot Flow Builder
Neither Algomo nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI's capabilities in these areas are not disclosed.
Integrations
My AskAI supports a wide range of integrations for both content/knowledge and end-user interactions, including popular platforms like Google Drive, Notion, Confluence, Zendesk, Intercom, and more. Algomo also offers several integrations but is less extensive compared to My AskAI. CoSupport AI's integration capabilities are not specified.
Compliance and Support
Both Algomo and My AskAI are GDPR compliant, but only My AskAI provides detailed information on support levels across different plans, including web, email, video support, and a dedicated success manager for Enterprise clients. CoSupport AI does not provide specifics on support or compliance.
AI Models and API Access
My AskAI utilizes advanced AI models such as GPT-4o and offers API access, similar to Algomo. CoSupport AI's details on AI models and API access are not available.
Conclusion
In summary, My AskAI distinguishes itself with transparent pricing, extensive integration options, and comprehensive support features, making it a robust choice for businesses seeking to enhance their customer support operations. Algomo also offers competitive features but with more restrictive usage limits and higher costs for AI services. CoSupport AI lacks detailed information in several key areas, making it difficult to compare comprehensively.
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