AI customer support features comparison: Algomo vs Cody AI

Overview

Algomo, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing AI-driven assistance. Each platform offers a unique set of features, pricing plans, and capabilities aimed at improving customer service efficiency.

AI Customer Support Features

All three platforms—Algomo, Cody AI, and My AskAI—provide AI customer support features. This includes automated responses to common inquiries, reducing the workload on human support agents.

AI Features for Support Agents

Algomo and My AskAI offer AI features specifically designed for support agents, such as AI email assistants and conversation analytics. Cody AI lacks these features, focusing solely on customer-facing functionalities.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Cody AI's plans are Basic at $29/month, Premium at $99/month, and Advanced at $249/month. My AskAI has Essentials at $60, Pro at $99, and Enterprise at a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.

AI Price Per 1,000 Tickets/Chats

Cody AI is the most cost-effective at $29 per 1,000 tickets/chats, followed by My AskAI at $99, and Algomo at $125. This makes Cody AI the cheapest option for high-volume customer interactions.

Usage Tiers

Algomo's usage tiers range from 100 to 10,000 bot conversations per month. Cody AI offers credits, with tiers providing from 2,500 to 25,000 credits. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in Pro, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Both Algomo and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Cody AI does not offer this feature.

Conversation Analytics/Insights

Algomo and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Cody AI does not offer this feature.

AI Email Assistant

Both Algomo and My AskAI include an AI email assistant to help manage and respond to customer emails. Cody AI lacks this feature, potentially limiting its utility in comprehensive customer support scenarios.

Email Lead Capture

Algomo and My AskAI offer email lead capture capabilities, which can be useful for marketing and sales teams. Cody AI does not provide this feature.

Content Limits

Algomo has character limits per workspace, ranging from 10 million to 100 million characters. Cody AI limits content based on the number of documents and website pages. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Algomo's plans range from 1 to unlimited chatbots. Cody AI offers between 3 and 50 bots, depending on the plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on integrations and AI-driven responses.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. Cody AI supports files and websites. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Cody AI supports Slack, Discord, and Zapier. My AskAI provides extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

Both Algomo and My AskAI are GDPR compliant, ensuring data protection and privacy. Cody AI does not have GDPR compliance. None of the platforms are SOC-2 compliant.

Support

Algomo offers different levels of support depending on the plan, ranging from live chat to dedicated priority support. Cody AI provides the same level of support across all plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise clients.

AI Models Available

Algomo uses its own AI models. Cody AI and My AskAI both use GPT-4o, with My AskAI also offering Claude and Gemini models in its Enterprise plan.

API Access

All three platforms—Algomo, Cody AI, and My AskAI—provide API access, allowing for custom integrations and extended functionalities.

Conclusion

My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options. Its 30-day free trial without requiring a credit card can be particularly appealing to potential users. While Cody AI offers the lowest cost per 1,000 tickets/chats, it lacks several advanced features that Algomo and My AskAI provide. Algomo offers competitive pricing and robust AI features but has more restrictive content limits compared to My AskAI.