Algomo and Cody AI are both AI customer support tools designed to deflect support tickets, but they differ significantly in their features, pricing, and capabilities. Algomo offers a more comprehensive suite of features, including human handover, analytics and insights, an AI email assistant, and email lead capture. Its pricing is tiered across Starter, Pro, and Scale plans, with costs ranging from $9 to $499 per month, and a price of $125 per 1,000 tickets or chats. These tiers cater to different volumes of bot conversations, from 100 to 10,000 per month.
In contrast, Cody AI focuses on a more streamlined set of features, with no human handover, analytics, or AI email functionalities. It offers three usage tiers—Basic, Premium, and Advanced—priced from $29 to $249 per month, with a significantly lower cost of $29 per 1,000 tickets or chats. Cody AI's tiers are based on credits, ranging from 2,500 to 25,000, which may appeal to businesses looking for a cost-effective solution with fewer integrated features. This positions Cody AI as a more budget-friendly option, while Algomo provides a richer feature set for businesses requiring more advanced capabilities.
| Feature | Algomo | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $29 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Algomo pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing AI-driven assistance. Each platform offers a unique set of features, pricing plans, and capabilities aimed at improving customer service efficiency.
All three platforms—Algomo, Cody AI, and My AskAI—provide AI customer support features. This includes automated responses to common inquiries, reducing the workload on human support agents.
Algomo and My AskAI offer AI features specifically designed for support agents, such as AI email assistants and conversation analytics. Cody AI lacks these features, focusing solely on customer-facing functionalities.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Cody AI's plans are Basic at $29/month, Premium at $99/month, and Advanced at $249/month. My AskAI has Essentials at $60, Pro at $99, and Enterprise at a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.
Cody AI is the most cost-effective at $29 per 1,000 tickets/chats, followed by My AskAI at $99, and Algomo at $125. This makes Cody AI the cheapest option for high-volume customer interactions.
Algomo's usage tiers range from 100 to 10,000 bot conversations per month. Cody AI offers credits, with tiers providing from 2,500 to 25,000 credits. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in Pro, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Algomo and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Cody AI does not offer this feature.
Algomo and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Cody AI does not offer this feature.
Both Algomo and My AskAI include an AI email assistant to help manage and respond to customer emails. Cody AI lacks this feature, potentially limiting its utility in comprehensive customer support scenarios.
Algomo and My AskAI offer email lead capture capabilities, which can be useful for marketing and sales teams. Cody AI does not provide this feature.
Algomo has character limits per workspace, ranging from 10 million to 100 million characters. Cody AI limits content based on the number of documents and website pages. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates.
Algomo's plans range from 1 to unlimited chatbots. Cody AI offers between 3 and 50 bots, depending on the plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on integrations and AI-driven responses.
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. Cody AI supports files and websites. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Cody AI supports Slack, Discord, and Zapier. My AskAI provides extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Algomo and My AskAI are GDPR compliant, ensuring data protection and privacy. Cody AI does not have GDPR compliance. None of the platforms are SOC-2 compliant.
Algomo offers different levels of support depending on the plan, ranging from live chat to dedicated priority support. Cody AI provides the same level of support across all plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and
