Algomo and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Algomo offers a comprehensive package with features such as human handover, analytics/insights, an AI email assistant, and email lead capture. The pricing for Algomo is structured into three tiers: Starter at $9 per month for 100 bot conversations, Pro at $49 per month for 600 bot conversations, and Scale at $499 per month for 10,000 bot conversations. The cost per 1,000 tickets or chats is $125, reflecting a higher price point that may correspond to its more extensive feature set.
Chatling, on the other hand, presents a more cost-effective solution with its pricing per 1,000 tickets or chats set at $16. It also offers three usage tiers: Free for 100 chats per month, Pro at $35 per month for 5,500 chats, and Ultimate at $99 per month for 20,000 chats. While Chatling includes analytics/insights and email lead capture, it does not support human handover or an AI email assistant, which might limit its functionality for certain businesses. Chatling's lower price and higher chat volume options may appeal to organizations looking for a budget-friendly solution with essential features.
| Feature | Algomo | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $125 | $16 | $99 |
| Usage Tiers | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Algomo pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own models | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Algomo, Chatling, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Algomo, Chatling, and My AskAI, offer AI customer support features. This functionality is crucial for businesses looking to automate customer interactions and reduce the load on human agents.
Algomo and My AskAI provide AI features specifically designed for support agents, such as AI email assistants and conversation analytics. Chatling, on the other hand, does not offer these features, which may limit its utility for businesses looking to enhance their support agents' efficiency.
Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Chatling provides a Free plan, a Pro plan at $35/month, and an Ultimate plan at $99/month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise, which is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For handling 1,000 tickets or chats, Algomo charges $125, Chatling charges $16, and My AskAI charges $99. While Chatling offers the lowest cost, it lacks some advanced features available in My AskAI and Algomo.
Algomo's usage tiers range from 100 to 10,000 bot conversations per month. Chatling offers between 100 and 20,000 chats per month. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits. This flexibility can be advantageous for businesses with fluctuating support needs.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature, which could be a limitation for more complex support scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions better and optimize their support processes.
Algomo and My AskAI offer AI email assistants, enhancing support agents' productivity by automating email responses. Chatling does not include this feature.
All platforms support email lead capture, enabling businesses to gather and manage customer leads effectively.
Algomo imposes character limits based on the pricing tier, ranging from 10 million to 100 million characters per workspace. Chatling's limits range from 500,000 to 65 million characters. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits, providing greater flexibility.
Algomo allows 1 to unlimited chatbots depending on the plan. Chatling offers 2 to 53 chatbots. My AskAI provides 1 chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan, catering to businesses of all sizes.
None of the platforms offer a hosted help center, which may require businesses to integrate with other solutions for this functionality.
Chatling is the only platform that includes a chatbot flow builder, which can be useful for businesses wanting to customize their chatbot interactions without coding.
Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Chatling supports websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others, making it highly versatile.
Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a broad range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, providing comprehensive connectivity options.
Both Algomo and My AskAI are GDPR
