AI customer support features comparison: Algomo vs Chatling

Overview

Algomo, Chatling, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms, Algomo, Chatling, and My AskAI, offer AI customer support features. This functionality is crucial for businesses looking to automate customer interactions and reduce the load on human agents.

AI Features for Support Agents

Algomo and My AskAI provide AI features specifically designed for support agents, such as AI email assistants and conversation analytics. Chatling, on the other hand, does not offer these features, which may limit its utility for businesses looking to enhance their support agents' efficiency.

Pricing Plans

Algomo offers three pricing tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. Chatling provides a Free plan, a Pro plan at $35/month, and an Ultimate plan at $99/month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise, which is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Algomo charges $125, Chatling charges $16, and My AskAI charges $99. While Chatling offers the lowest cost, it lacks some advanced features available in My AskAI and Algomo.

Usage Tiers

Algomo's usage tiers range from 100 to 10,000 bot conversations per month. Chatling offers between 100 and 20,000 chats per month. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits. This flexibility can be advantageous for businesses with fluctuating support needs.

Human Handover

Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature, which could be a limitation for more complex support scenarios.

Conversation Analytics and Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions better and optimize their support processes.

AI Email Assistant

Algomo and My AskAI offer AI email assistants, enhancing support agents' productivity by automating email responses. Chatling does not include this feature.

Email Lead Capture

All platforms support email lead capture, enabling businesses to gather and manage customer leads effectively.

Content Limits

Algomo imposes character limits based on the pricing tier, ranging from 10 million to 100 million characters per workspace. Chatling's limits range from 500,000 to 65 million characters. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits, providing greater flexibility.

Number of Chatbots/Agents

Algomo allows 1 to unlimited chatbots depending on the plan. Chatling offers 2 to 53 chatbots. My AskAI provides 1 chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan, catering to businesses of all sizes.

Hosted Help Centre

None of the platforms offer a hosted help center, which may require businesses to integrate with other solutions for this functionality.

Chatbot Flow Builder

Chatling is the only platform that includes a chatbot flow builder, which can be useful for businesses wanting to customize their chatbot interactions without coding.

Integrations (Content/Knowledge)

Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. Chatling supports websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others, making it highly versatile.

Integrations (End Users)

Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a broad range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, providing comprehensive connectivity options.

GDPR Compliance

Both Algomo and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer GDPR compliance, which may be a concern for businesses operating in regions with strict data protection laws.

SOC-2 Compliance

None of the platforms currently offer SOC-2 compliance, which is important for businesses requiring stringent data security standards.

Support

Algomo offers live chat support across all plans, with additional support options for higher tiers. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support in the Essentials plan, with priority support options in higher tiers, including video support and a dedicated success manager for Enterprise clients.

AI Models Available

Algomo uses its own models, while Chatling offers a variety of models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o across all plans, with additional options for Claude and Gemini models in the Enterprise plan, providing flexibility in AI model selection.

API Access

All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionality.

Conclusion

In summary, Algomo, Chatling, and My AskAI each have unique strengths and cater to different business needs. My AskAI stands out with its extensive integrations, flexible usage tiers, and robust support options, making it a strong contender in the AI customer support market.